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Description
Job Title: Client Happiness Coordinator Location: Kozhikode ,(Work from Office) Job Type: Full-Time Start Date: Immediate Company Description: Oppam provides affordable, professional, and confidential online therapy and counseling services to help individuals navigate mental health challenges, anxiety, relationships, and more. With a team of licensed professionals available 24/7, Oppam ensures support is available anytime, anywhere, prioritizing well-being and mental health. About The Role: We’re looking for a empathetic, thoughtful, and detail-oriented person to join us as a Client Happiness Coordinator. In this role, you’ll help make sure every client feels , supported, and appreciated. You’ll be there to answer questions, solve problems, and check in regularly — always with a warm, professional touch. Your goal is to make each client experience smooth, and positive. Key Responsibilities: Serve as the contact for client communications via phone, email, and chat. Respond promptly and professionally to client inquiries and feedback. Track and follow up on client satisfaction Proactively identify opportunities to enhance the client experience. Gather client feedback to help improve processes and offering. Collaborate with the team ,especially with First responders and Psychologists. Maintain detailed records of Client interactions. Collect reviews and feedbacks to improve brand visibility . Requirements: Bachelor’s degree in Psychology or related field. 0–1 years of experience in customer service, client-facing roles in health sector or related fields Strong interpersonal, communication, and problem-solving skills. Empathetic, patient, and detail-oriented. Positive attitude and passion for creating delightful client experiences. Why to Join Us ? A supportive and collaborative team culture. Opportunity to make a direct impact on client satisfaction . A chance to grow, learn, and shape the client experience. Room to bring your personality and ideas to the table. Opportunities for growth and learning. Job Type: Full-time Schedule: Day shift Work Location: In person
