Client Happiness Coordinator

As a Client Happiness Coordinator at Oppam, you will play a crucial role in ensuring that every client feels supported and appreciated. Your empathetic and detail-oriented approach will help create smooth and positive client experiences. Here's what you'll be responsible for: - Serve as the main point of contact for client communications through phone, email, and chat. - Respond promptly and professionally to client inquiries and feedback. - Track and follow up on client satisfaction levels. - Proactively identify opportunities to enhance the client experience. - Gather feedback from clients to contribute to process improvement. - Collaborate closely with the team, especially with First Responders and Psychologists. - Maintain detailed records of client interactions. - Collect reviews and feedback to enhance brand visibility. To excel in this role, you should meet the following requirements: - Bachelors degree in Psychology or a related field. - At least 1 year of experience in customer service or client-facing roles within the health sector or related fields. - Strong interpersonal, communication, and problem-solving skills. - Empathetic, patient, and detail-oriented. - Positive attitude and a passion for creating delightful client experiences. By joining Oppam, you will benefit from: - A supportive and collaborative team culture. - The opportunity to directly impact client satisfaction. - Room for growth, learning, and shaping the client experience. - The chance to contribute your personality and ideas. - Opportunities for personal and professional development. If you are looking for a full-time role with day shift hours and enjoy working in person, this could be the perfect opportunity for you to join a team dedicated to prioritizing well-being and mental health.,