Client Engagement Manager

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success.

Key Responsibilities

Client Relationship Management

• Build, nurture, and grow strong relationships with assigned client accounts
• Serve as the internal advocate for clients, ensuring their needs are represented across teams
• Understand client business goals, technology landscape, and industry trends to offer value-added solutions
• Foster long-term client engagement through proactive communication and creative relationship-building

Sales & Project Management

• Identify opportunities for business growth within client accounts
• Create accurate project quotes and draft Scope of Work (SoW) documents
• Drive project coordination with delivery and leadership teams

Operational Excellence

• Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service
• Proactively mitigate risks and de-escalate challenging client situations
• Research and propose tailored solutions aligned with client needs and SmartWinnrs capabilities
• Act as an escalation point for any client grievances or delivery concerns

Requirements

• Minimum 5+ years of experience in managing global client relationships
• Minimum 2 years experience working in IT Industry
• MBA Degree is mandatory
• Proven project management experience is mandatory
• Excellent verbal and written communication skills
• Confidence in handling complex or challenging customer conversations
• Ability to work with senior business stakeholders and decision-makers
• Quick learner with a process-driven mindset and team collaboration skills