Client Engagement Associate

As a Client Engagement Associate, you will be an integral part of our team focusing on onboarding clinics, hospitals, and corporate partners for our innovative home physiotherapy solutions within the B2B2C model. Your reporting line will be to the Sales Lead, and your main duty will involve the identification, engagement, and conversion of medical institutions and corporate partners who align with our vision for healthcare transformation. Additionally, you will be responsible for maintaining and fostering relationships with these partners. Your key responsibilities will include customer engagement, where you will be involved in converting customers into HealthFlex plans, both physically (at the treating physician's clinic/center) and digitally (via calls). Furthermore, you will engage with customers to enhance compliance and adherence, collaborate with customers and treating physicians to enhance exercise protocols regularly, thereby improving customer retention and satisfaction. You will also play a part in managing social media accounts and interacting with followers. Additionally, you will be responsible for providing comprehensive patient assessments and customized exercise prescriptions. In summary, as a Client Engagement Associate, your primary focus will be onboarding medical institutions and corporate partners, fostering relationships, engaging with customers to enhance compliance and satisfaction, managing social media accounts, and providing tailored exercise prescriptions for patient care.,