Client Delivery Specialist

Client Delivery (Operations)

Business Unit:

Location:

About Job Hai (Info Edge)

Job Hai, a business unit of Info Edge India Ltd., is one of the fastest-growing blue and

grey-collar job platforms, designed to bridge the gap between employers and job seekers

across multiple sectors. As part of Info Edge (the parent company of Naukri.com, 99acres,

Shiksha, Jeevan Sathi, and more), Job Hai is building innovative solutions to simplify hiring

for businesses while creating meaningful employment opportunities.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships

with clients to ensure engagement and satisfaction.

• Issue Resolution: Act as the first point of contact for client concerns; resolve issues

promptly to maintain trust and retention.

• Lead Management: Manage client leads effectively, ensure timely follow-ups, and

coordinate with sales and service teams for smooth onboarding.

• Cross-functional Collaboration: Work closely with sales, operations, product, and

support teams to deliver a seamless client experience.

• Problem Solving: Analyze client feedback and operational challenges to identify

opportunities for improvement and implement effective solutions.

• Performance Tracking: Monitor client usage, performance metrics, and engagement

levels to ensure delivery of promised value.

Qualifications & Skills

1. Graduate in Business, Marketing, or related field.

2. Experience: 6 months-2 years in client servicing, operations, or delivery

management.

3. Strong communication and interpersonal skills.

4. Proficiency in CRM tools and MS Office Suite.

5. Ability to thrive in a fast-paced environment and meet strict timelines.

Compensation.

Salary Range: 2.5 - 3 LPA (depending on skills and experience)

Engagement Type: 6 Months Retainer Agreement