Client Coordinator

Key Responsibilities:

• Client Engagement: Welcome clients warmly, assist them during their clinic visits, and ensure an exceptional service experience from entry to exit.
• Appointment Management: Schedule, reschedule, and confirm client appointments via phone, WhatsApp, and CRM systems.
• Follow-ups: Call and message clients post-treatment to check on their progress, satisfaction, and guide them on next steps.
• Treatment Coordination: Help clients understand their treatment plans, packages, and promotions under the guidance of the doctor or counselor.
• CRM Management: Maintain accurate client records, treatment histories, and notes in the company’s CRM system.
• Cross-team Coordination: Act as a bridge between clients, doctors, therapists, and the front desk team to ensure seamless service delivery.
• Problem-Solving: Handle client queries, minor grievances, and escalate concerns to the management team if required.
• Support Sales Goals: Encourage client loyalty, repeat bookings, and referrals through professional relationship management.
• Event & Campaign Support: Assist with small client events, promotional campaigns, and special offers when needed.

Required Skills:

• Strong communication skills — friendly, clear, and professional.
• Highly organized and detail-oriented.
• Empathetic listener and proactive problem-solver.
• Comfortable working with CRM software, WhatsApp Business, and MS Office.
• Ability to multitask and work in a fast-paced clinical environment.
• Fluent in English, Hindi, and Gujarati (preferred).

Preferred Qualifications:

• Graduation in any field (Healthcare, Hospitality, or Business background preferred).
• 1–3 years experience in client-facing roles like front office, customer care, patient coordination, etc.
• Prior experience in a wellness, aesthetic, healthcare, or salon industry will be a strong advantage.

Job Types: Full-time, Part-time

Pay: ₹20,000.00 - ₹28,386.70 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person

Application Deadline: 10/05/2025