Client Communications

About the Role

Lantrn Marketing

Key Responsibilities

• Client Updates & Reporting

• Share weekly ad performance reports, posting frequency reports, and campaign updates with clients.

• Ensure all deliverables are tracked, documented, and communicated.

• Communication Bridge

• Act as the primary point of contact for assigned clients.

• Gather client feedback and requirements and clearly relay them to internal teams.
• Maintain clear two-way communication to avoid misalignment.

• Coordination & Execution Support

• Follow up on client approvals, pending content, and budgets.

• Coordinate with internal teams (marketing, design, operations) to ensure on-time delivery.
• Schedule and support client meetings/calls when required.

• Relationship Building

• Build and maintain trust with clients through responsiveness and professionalism.

• Address small concerns proactively before they escalate.
• Ensure clients always feel valued and informed.

Skills & Requirements

• Excellent verbal and written communication skills.
• Strong organizational and follow-up abilities.
• Ability to handle multiple clients/projects simultaneously.
• Basic understanding of digital marketing and reporting (preferred but not mandatory).
• Proficiency in MS Office/Google Workspace.

Who You Are

• A people person who enjoys conversations and building trust.
• Detail-oriented with a problem-solving mindset.
• Proactive, reliable, and comfortable in a fast-paced agency environment.

Perks of Working at Lantrn

• Exposure to 170+ brands across industries.
• A young, energetic, and creative team culture.
• Opportunities to grow with the company and take ownership of client success.