Client Communication Professional

Job Description

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs) This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities Act as the first point of contact for clients post-onboarding Assist the CSM team in understanding client requirements and priorities Coordinate between internal teams and clients to ensure timely updates and follow-ups Help track deliverables and ensure SLAs are met Maintain clear communication records and update CRMs accordingly Handle client feedback, concerns, and route them to appropriate internal stakeholders What Were Looking For Strong communication and interpersonal skills Ability to manage multiple tasks and work under pressure Good understanding of customer service processes Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus Fresher or 1-2 years of experience in customer-facing roles preferred Location: Hyderabad, India WFO only Skills:Client Management and Client Servicing