Client Associate

Job Description

Kindly Read the JD carefully: Overview of Role: The Client Associate is responsible for managing client(s) and Service delivery of General Ledger processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing. Role & responsibilities Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of General Ledger activities. Help coach and train other colleagues to achieve the required levels of performance and productivity. Develop and maintain effective client relationship. Ensure all work meets with the SLA/Compliance requirements of the business and client. Support with the creation and updates of standard operating procedures and processes. Hold weekly\monthly\quarterly service calls with clients with the defined business minimum standards. Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied. To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions. Identify opportunities to up or UP/cross sell to existing clients. Complete Transition with assistance of new processes from existing and new clients. Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage. To support in the collection of receivables from clients. Support in Pre-Sales & Sales activities. Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets. Complete training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters. Ensure any compliance incidents are reported and resolved correctly. To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working. To Provide inputs on opportunities for service, system and efficiency improvements. Communication - Managing day to day communication with Internal teams/Client/Clients consultants and Auditors/External via emails/Calls. Preferred candidate profile : 5-6 years of experience (including 2+ years of experience in handling above job duties) B. Com, Inter CA/CMA/CWA/M. Com Experience in end to end accounting processes/month end finalization, preparation of P&L, Balance Sheet.Advance Excel skills Experience of handling international clients Accounting Software Proficiency Advance Excel skills Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage. If your profile matches above requirement, Kindly mail your CV to monica.arthur@topsourceworldwide.com