Claims Management - Officer

As an Officer in Claims Management at State Street, you will be part of a team providing operational support to global clients in regions like APAC, EMEA, and North America. Your role involves managing day-to-day operations, addressing queries and escalations, people management, stakeholder management, and driving initiatives for simplification and efficiency. The current team is spread across multiple locations including Bangalore, Hyderabad, and Pune. - Collaborate with State Street teams worldwide to oversee multiple large-scale and demanding international clients. - Responsible for delivering all daily responsibilities of your teams in a fast-paced, flexible, and dynamic environment. - Identify automation opportunities and work on projects related to AI, robotics, and similar tools. - Review and validate claims, meet market-driven deadlines, exceed agreed Service Level Agreements (SLAs), identify and review key process risk indicators, and ensure adherence to controls. - Participate in governance-related activities, conduct audits and risk reviews, and maintain relationships with onshore and offshore teams. - Actively participate in projects related to automation, process improvements, onboarding new technology, and standardization. - Work in US hours primarily, with flexibility for APAC or EMEA-related work. - Adhere to escalation procedures, support for new business onboarding, and drive financial improvement across multiple functional disciplines. To succeed in this position: - Hands-on experience in operations for various financial products and custody, knowledge of Trade lifecycle Management, Cash management, and reconciliation. - Client-centric attitude, focus on client outcomes, and excellent risk management awareness. - Experience in change management programs, cross-cultural awareness, and the ability to connect with colleagues globally. State Street is a leading custodian bank, asset manager, and asset intelligence company, making a significant impact on the financial services industry. They offer competitive benefits packages, flexible work programs, development opportunities, and a supportive work environment that fosters growth and success for employees.,