City Manager

Company Description

SalonTym - Salon At Home is the leading on-demand salon services app that brings top-tier beauty professionals to your doorstep. Our app allows customers to book a range of services including haircuts, hair coloring, styling, waxing, manicures, pedicures, and facials. Enjoy professional salon services from the comfort of your home, at a time that fits your busy schedule. With SalonTym, you can experience luxury and convenience without compromising on time, money, or comfort.

Job Title: City Manager – Bangalore

About Us

City Manager

Roles & Responsibilities:

Hiring & Team Management-

• Recruit, onboard, and train beauticians and service professionals.
• Build and retain a reliable pool of skilled experts.
• Monitor performance, attendance, and service quality of the team.

City Operations & Service Delivery-

• Manage end-to-end daily operations of the Bangalore market.
• Ensure smooth scheduling, order allocation, and service fulfillment.
• Track operational metrics (orders, expert utilization, revenue, etc.) and optimize efficiency.
• Maintain stock of products and ensure timely replenishment.

Customer Escalations & Experience Management-

• Handle customer escalations, complaints, and queries with professionalism and empathy.
• Work closely with the team to resolve issues quickly and maintain high customer satisfaction.
• Monitor service feedback and implement quality improvement measures.

Desired Qualifications & Skills.

• Graduate with

  3–6 years of experience

  in operations, business management, or customer service (beauty/wellness/startup experience preferred).
• Strong people management skills with ability to hire, motivate, and lead a team.
• Excellent communication and problem-solving skills.
• Ability to handle escalations tactfully while ensuring customer satisfaction.
• Organized, target-oriented, and comfortable working in a fast-paced startup environment.