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3.0 - 8.0 years
8 - 12 Lacs
Pune
Work from Office
CX-OSC and CPQ techno-functional analyst1 Job TitleOracle OSC Developer Secondary Skill- Oracle CPQ Experience Required3-4 Years Key Responsibilities: Configure Oracle OSC/CPQ modules including Product Configuration, Pricing, and Quote processes. Develop and maintain BML (BigMachines Language) scripts, Commerce Rules, and Document Engine templates. Collaborate with cross-functional teams (Sales, IT, Product) to gather requirements and deliver CPQ solutions. Support existing CPQ implementation by resolving bugs, performance tuning, and deploying enhancements. Integrate Oracle CPQ with external systems (e.g., CRM) using REST/SOAP APIs. Assist in UAT, documentation, and training for end users and business stakeholders. Ensure adherence to best practices, coding standards, and documentation. Groovy Scripting Territory Management Required Skills & Qualifications: 3-4 Years of hands-on experience with Oracle OSC/CPQ (BigMachines). Strong knowledge of groovy scripting, BML, Commerce Processes, Configuration Rules, and Document Engine. Experience with integration technologies (REST, SOAP, Middleware platforms). Understanding of sales Opportunity Management, Territory Management, quoting processes and pricing models. Good analytical and problem-solving skills. Strong communication and teamwork abilities. Preferred Qualifications: Oracle OSC certification(s) Oracle CPQ certification(s) (optional but a plus). Exposure to CRM platforms- Oracle CX.
Posted 1 week ago
3.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. ResponsibilitiesvInstalling and configuringCISCO/Versa/Fortiner/Lavelle SD-WANRouters vInstallingandConfiguringaNetworkInstalling,Configuringandoperatesrouted LAN&routedWANConfiguringIP,BGP, OSPF, RIP,IGRP,EIGRP.vCreating users, groups and setting uppolicy for a user's andgroups.vConfigurationand Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform databackups and disaster recoveryoperation.vAnalysisofLANnetwork/SD-WANtodeterminenetworkperformanceproblems.Providedsolutionsand documentation.vConfigurationand Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading ofrouters andswitches.vCarrying out DR (Disaster Recovery) testfor both connectivity and devices for everymonthvInvestigating, diagnosing, and resolvingall network issues by coordinating withusers.vReplacing the network hardware in case offailures and upgradation.vDeploying Cisco Routers and Switches asper the projectrequirement.vCoordinating with ISP vendors in case oflinkfailurevNetwork connectivitytroubleshootingvIn-Depth Knowledge on Routing andSwitchingProtocols.vExperience in Deploying and ManagingCisco Viptela based SDWANInfrastructure.vDeepunderstanding of the functionality and operations of ViptelaSDWAN Components (vBond,vSmart,vManage).Versa Components Versa Director, Versa Concerto, Versa Analytics, Versa TitanvUnderstanding of Overlay and Underlayconcepts.vExperience in creating/ModifyingConfiguration templates in CiscoSDWAN.vIn-Depth Understand of SwitchingProtocols like VLAN, STP, Aggregationetc.vExperience in packet tracer tools likeWiresharketc.vClear understanding ofTCP/IPvExperience in handling routing platformslike. ASR and ISR series Ciscorouters.vResponsiblefor managing/monitoring/troubleshooting the SDWAN, FMC and NetworkInfrastructure in theDC, DR andbranchlocations.vResponsible for Coordinating with the OEMto resolve P1issues.vAllIT assets irrespective of installed or third-party vendor installed, theengineer support must be provided by the resources as vendormanagement.vResponsiblefor work on Vulnerability componentvMajorIncident Handling:Leadthe response and resolution efforts for major incidents impacting networkservices.Coordinatewith technical teams, stakeholders, and vendors to minimize downtime and restoreservices.Conductpost-incident reviews and implement preventive measures.vBusinessContinuity Planning (BCP):Developand maintain business continuity plans for network operations.Identifycritical network components and implement redundancy measures.Conductregular drills and tests to ensure readiness for potential disruptions.vTicketingand Reporting:Overseethe ticketing system and ensure timely and accurate ticket resolution.Analyzeticket data to identify trends, recurring issues, and opportunities forimprovement.Generate reports on network performance,incidents, and service-level agreements (SLAs).
Posted 1 week ago
4.0 - 9.0 years
10 - 14 Lacs
Pune
Work from Office
JobDescription TATA Communications ServiceOperations Centre is the single point of contact for all customers of theInternational SOC division. Customer Service Engineers have the primeresponsibility to receive, troubleshoot , resolve , escalate and closeCustomers incidents and requests, delivering superior customer service, UKbusiness hours.Responsibilities Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies). Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet) Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2skills on fortinet firewall and security best practices. Proactivelyaddress customer issues and ensure timely resolution. Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents. Support andassist L1 engineers in troubleshooting and knowledge transfer.. Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities. Conductingpost-change validations and rollbacks if needed.Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams Quick decision-making to restore services within SLAs
Posted 1 week ago
1.0 - 4.0 years
12 - 17 Lacs
Pune
Work from Office
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill setsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systemsGood communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.
Posted 1 week ago
0.0 - 1.0 years
11 - 15 Lacs
Chennai
Work from Office
Job Description The role is responsible for software development /testing/deployment/debugging process. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Writing effective and scalable code/test case Debugging and deploying applications Providing support for production environment Preparing software development calendar Preparing reports and dashboards on project time deviations, rework time etc Conducting development testing and reports testing issues to supervisor Identifying and tracking bugs, assessing nature of bugs, and executing corrective actionsDesired Skill sets Good programming skills Familiar with software applications and tools Good Knowledge on coding/testing environment
Posted 1 week ago
1.0 - 3.0 years
11 - 15 Lacs
Pune
Work from Office
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems
Posted 1 week ago
10.0 - 12.0 years
13 - 17 Lacs
Pune
Work from Office
Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standardcertifications in relevant domain will be added advantage. Key Responsibilities : Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.
Posted 1 week ago
2.0 - 5.0 years
2 - 6 Lacs
Pune
Work from Office
Position Summary : shall be responsible for the annualbudget for landing stations, work as interface with different submarine cable consortiums,track the AOP for the Cable stations, track the Submarine wet plant inventory,track invoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems. Qualification : B.E. Electronics Major Responsibilities : To participate .and collate inputs for Budget / True-up datafor cable stations managed by Tata Com. To represent Tata Comm in Submarine Cable consortiums forall O&M and finance matters. To participate & provide inputs for AOP (AnnualOperation Plan) to FPA team during AOP preparation. To track related variable expenditures for Cable station& associated land routes related matters and track related variableexpenditures for which cost approval is obtained from consortiums. To provide Re-verification of O&M invoices payment andManual provisions based on the supporting documents provided with the invoicesby FP&A. To provide information to finance team for raising theinvoice to CBP for any unplanned expense. To coordinate with consortium & respective CLS to manageany planned activity To manage submission of applications for advance clearances(MOD/MOHA/SPL) for Cable Ships. To ensure the availability of recommended spares for wetmaintenance Depot for Tata com segment of consortium cable. To liaison with Govt. Authorities during any constructionactivities in Land cable or Wet segment. To organize various reports / KPI from the cable stationsunder our purview as per the schedule & confirm the compliance. To manage and track invoicing, collection and payment forCentral Billing party Function.
Posted 1 week ago
8.0 - 9.0 years
7 - 11 Lacs
Mumbai
Work from Office
Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit s overall results. Responsibilities : Installing and configuringCISCO / Versa / Fortiner / Lavelle SD-WANRouters Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP,BGP, OSPF, RIP, IGRP, EIGRP. Creating users, groups and setting uppolicy for a user's and groups. Configurationand Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform databackups and disaster recovery operation. Analysis of LANnetwork/SD-WAN to determinenetwork performance problems. Provided solutions and documentation. Configurationand Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading ofrouters and switches. Carrying out DR (Disaster Recovery) testfor both connectivity and devices for every month Investigating, diagnosing, and resolvingall network issues by coordinating with users. Replacing the network hardware in case offailures and upgradation. Deploying Cisco Routers and Switches asper the project requirement. Coordinating with ISP vendors in case oflink failure Network connectivity troubleshooting In-Depth Knowledge on Routing andSwitching Protocols. Experience in Deploying and ManagingCisco Viptela based SDWAN Infrastructure. Deepunderstanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage).Versa Components - Versa Director, Versa Concerto, Versa Analytics, Versa Titan Understanding of Overlay and Underlay concepts. Experience in creating/ModifyingConfiguration templates in Cisco SDWAN. In-Depth Understand of SwitchingProtocols like VLAN, STP, Aggregation etc. Experience in packet tracer tools likeWireshark etc. Clear understanding of TCP/IP Experience in handling routing platformslike. ASR and ISR series Cisco routers. Responsiblefor managing / monitoring / troubleshooting the SDWAN, FMC and NetworkInfrastructure in the DC, DR andbranch locations. Responsible for Coordinating with the OEMto resolve P1 issues. All IT assets irrespective of installed or third-party vendor installed, theengineer support must be provided by the resources as vendor management. Responsiblefor work on Vulnerability component Requirements Oversee the overall operationsof the network infrastructure, including monitoring, maintenance, andtroubleshooting. Ensure high availabilityand performance of the network. Implement best practicesand standards for network operations. Coordinate withcross-functional teams to resolve network-related issues. Lead the response andresolution efforts for major incidents impacting network services. Coordinate with technicalteams, stakeholders, and vendors to minimize downtime and restore services. Conduct post-incidentreviews and implement preventive measures. Develop and maintainbusiness continuity plans for network operations. Identify critical networkcomponents and implement redundancy measures. Conduct regular drillsand tests to ensure readiness for potential disruptions. Ensure compliance withrelevant industry standards, regulations, and internal policies. Collaborate with internaland external auditors for compliance audits. Implement correctiveactions and recommendations to address audit findings. Lead and mentor a team ofnetwork operations professionals. Set performance goals,provide regular feedback, and conduct performance evaluations. Foster a collaborativeand supportive work environment. Identify training anddevelopment needs and facilitate skill enhancement programs.
Posted 1 week ago
12.0 - 15.0 years
7 - 11 Lacs
Mumbai
Work from Office
Position Summary : Sr. Manager shall be responsiblefor the preparation and verification of annual budget for landing stations,work as interface with different submarine cable consortiums, prepare andmanage AOP for the Cable stations, track the Submarine wet plant inventory,support in MOD and MOHA clearance required for marine maintenance providers,coordinate for cable repairs with marine service providers and consortiums,track invoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems, support in new businessopportunities related to Submarine cable systems, should have a working knowledgeof Network Operations Center, Cable Landing Stations. Coordination withRegulatory and Legal teams. Liaising with various Government agencies for cablerepairs, cable protection and cable O&M activities. Should have goodinterpersonal skills to manage consortium matters. Major Responsibilities: To prepare annual Budget /True-up data for cable stations managed by Tata Com To representTata Comm in Submarine Cable consortiums for all O&M and finance matters Toparticipate & provide inputs for AOP (Annual Operation Plan) to FPA teamduring AOP preparation. To obtaincost approval from consortium for Cable Station & associated land routesrelated matters and track these variable costs and reimbursement. To provideRe-verification of O&M invoices payment and Manual provisions based onthe supporting documents provided with the invoices by FP&A. To provideinformation to the finance team for raising the invoice to CBP for anyunplanned expenses. Tocoordinate with consortium & respective CLS to manage any planned activity. To carryout / manage wet segment cable repair under Tata Coms segment. To Coordinatewith cable stations/consortium and with authorities to secure advanceclearances for Vessel, crew and work permit for repair. Tocoordinate with cable ship operators and authorities to secure advanceclearances (MOD/MOHA/SPL) for Vessel, crew and work permit for repair throughrespective agencies. To ensurethe availability of recommended spares for wet maintenance Depot for Tata comsegment of consortium cable. To liaisonwith Govt. Authorities during any construction activities in Land cable or Wetsegment. To organizevarious reports / KPI from the cable stations under our purview as per theschedule & confirming the compliance. To manage andcoordinate with consortiums for managing the Central Billing Party functionefficiently. To support in new business opportunities related toSubmarine cable systems and participate in preparation of RFQ responses,regulatory matters. Liaising with various Government agencies for cable repairs,cable protection and cable O&M activities.
Posted 1 week ago
10.0 - 15.0 years
16 - 20 Lacs
Pune
Work from Office
Global Network Architect This is a fantastic role where you will work as part of a global team and oversee all network, voice, and data centre services across APAC region. Some of the key responsibilities include: Architect network solutions in line with global standard. Develop and maintain technical standards. Develop network technical strategy. Manage product life cycle and create infrastructure refreshment plan. Provide escalation support for critical operational service and project delivery. Build the relationship with APAC business, business IT, and 3rd party vendors respectively and ensure that high quality of Network Service is provided to the business and business IT users. Build effective collaboration across teams and other IS departments to move initiatives forward with our IT partners and users. Work with third party vendors to manage service delivery method, resources, timing, and location. Develops and maintain a productive working relationship with key stakeholders, project sponsors, and vendors. Works with all levels of staff and management both internally and externally. Identify opportunities to improve and mature IS engagement with our IT colleagues and end users. Work closely with global team and key vendors to ensure AIG global standards are maintained and priorities are aligned. What youll need to succeed Certification CCSP /CCDP/CCNP/CCIE or equivalent experience Expertise in Networking: Utilize your advanced knowledge in WAN, LAN/WLAN, and various routing protocols like OSPF and BGP . Experience working on deployments for routing & switching protocols, wireless network, firewall, load-balancer, proxy, DNS, and DHCP in a global corporate environment Experience working in complex global & domestic network environments Experience on supporting voice over IP technologies Vendor management experience Demonstrated ability to identify, understand and communicate business needs Ability to communicate effectively with technical and non-technical people Ability to adapt to change and manage in an uncertain environment Understanding of the IT environment
Posted 1 week ago
6.0 - 10.0 years
10 - 14 Lacs
Pune
Work from Office
Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standard certifications in relevant domain will be added advantage. Key Responsibilities: Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.
Posted 1 week ago
15.0 - 19.0 years
7 - 11 Lacs
Pune
Work from Office
Job Description Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit s overall results.Responsibilities Lead domain specific operations team to meet the uptime targets. Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network. Ensure timely identification & fixing of network failures, review repeat issues to ensure permanent remedial actions are taken. Lead and drive operational review meetings with vendors. Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs. Provide direction and escalation support to 24/7 NOC team. Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance. The role will lead a large team.Desired Skill sets Extensive experience in operations and project implementation of network technology Customer experience management Understanding of domain and related technologies
Posted 1 week ago
2.0 - 3.0 years
10 - 14 Lacs
Pune
Work from Office
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain Knowledge of IP (GVPN & ILL), SDWAN (Versa & Fortinet), Firewall services mandatory.
Posted 1 week ago
4.0 - 8.0 years
10 - 14 Lacs
Pune
Work from Office
Responsibilities Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies). Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet) Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2skills on fortinet firewall and security best practices. Proactivelyaddress customer issues and ensure timely resolution. Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents. Support andassist L1 engineers in troubleshooting and knowledge transfer.. Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities. Conductingpost-change validations and rollbacks if needed.Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams Quick decision-making to restore services within SLAs
Posted 1 week ago
1.0 - 2.0 years
1 - 5 Lacs
Pune
Work from Office
Technical Support Engineer 1Customer Front Line for Trouble Reporting 2Trouble Ticket Assignment to different technical teams 3Escalation Management 4MPLS Basic Troubleshooting and Fault isolation B> Major Responsibilities. 1>To be the First Point of contact for Tata Communications customers from technical Perspective & identification of the technical problem 2> Maintaining Optimum productivity as per set Standards. 3>Maintaining optimum Quality as per set Standards. 4>Handling all TSC Emails and ensuring that the targets are adhered. 5>Handling escalation and customer queries 1>Graduation in Electronics and Telecom/Computer Engg 2>Ability to use e-mail, internet, Word and other softwares 3 >Exposure to ISP Operations preferred 5>Any other certification is preferred 6>MPLS/IP Routing and protocol E> Experience Necessary requirement 1-3 years of experience in below areas 1> Experience in customer Front Line for Trouble Reporting 2> Experience in MPLS Basic Troubleshooting and Fault isolation 3>Experience in Handling Escalations and working in Shifts.
Posted 1 week ago
8.0 - 10.0 years
20 - 25 Lacs
Chennai
Work from Office
We are looking for a skilled Infrastructure and Platform Architect with 8-10 years of experience to join our team. The ideal candidate will have expertise in OpenStack and be able to design and implement scalable infrastructure solutions. Roles and Responsibility Design and implement scalable infrastructure solutions using OpenStack. Collaborate with cross-functional teams to ensure seamless integration of infrastructure and platform components. Develop and maintain technical documentation for infrastructure and platform architecture. Troubleshoot and resolve complex technical issues related to infrastructure and platform operations. Ensure compliance with industry standards and best practices for infrastructure and platform security. Provide technical guidance and mentorship to junior team members on infrastructure and platform architecture. Job Requirements Strong understanding of OpenStack and its ecosystem. Experience with cloud-based technologies and platforms. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong leadership and management skills, including the ability to motivate and guide junior team members. Mandatory Skills: Network Data Admin. Experience: 8-10 Years.
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Lead, Network Operations at Fiserv, you will be an integral part of the Network Operation Center (NOC) team. Your primary responsibility will involve monitoring and troubleshooting the hybrid Network Infrastructure for both external customers and internal users of Fiserv. Working in collaboration with internal technology teams, you will lead the technical efforts to identify, troubleshoot, and resolve infrastructure issues by gathering necessary facts and forensics. You are expected to adhere to the business requirements defined in standard operating procedures (SOP) and ensure a high level of collaboration with other technical teams to maintain agility within the delivery process. This role will be based at Fiserv India offices and will require working overlapping with US working hours, following a follow-the-sun model. Additionally, the role demands weekend work as part of the 365x12x7 support model. Key Responsibilities: - Monitor a diverse hybrid infrastructure using Fiserv's designated tools and collaborate with cross-functional tech teams to address and resolve network-related issues. - Engage with various network, firewall, and load balancing platforms such as Nexus, Arista, Versa, F5, Palo Alto, etc. - Participate in in-depth analysis of ongoing complex issues and provide insights to expedite problem resolution. - Proactively join technical bridge calls to gather essential information for investigating critical issues. - Contribute to planning meetings across departments to propose solutions for existing issues and suggest systemic or process enhancements. - Work with different vendors for circuit issues, including AT&T, Lumen, Verizon, Park Plaza, TATA, Airtel, among others. - Diagnose, troubleshoot, and escalate network problems promptly to ensure timely resolution. - Engage in automation initiatives to enhance operational efficiency and maturity. Key Requirements: - Solid understanding of LAN/WAN technologies and protocols like BGP, EIGRP, MPLS, HTTP, FTP, TCP, and Spanning Tree. - Experience in troubleshooting SD-WAN technologies. - Proficiency in configuring and independently troubleshooting Cisco Switches and Routers. - Familiarity with troubleshooting WAN and LAN connectivity issues. - Knowledge of BGP and EIGRP protocols is essential. - Understanding of load balancing concepts with specific knowledge of F5/Citrix Load balancers. - Working knowledge of Checkpoint, Juniper, Palo Alto Firewalls is advantageous. - Excellent oral, written, and analytical skills. Desired Skills: - Eagerness and ability to quickly adapt to new technologies necessary to achieve operational objectives. - Strong troubleshooting and analytical thinking capabilities. - Ability to exercise discretion and independent judgment. - Proficiency in scripting languages like Python for automation and utilizing Gen AI in Network Infrastructure. We appreciate your interest in joining Fiserv. To apply, please use your legal name, complete the step-by-step profile, and attach your resume. Thank you for considering a career with us. Please note that Fiserv does not accept resumes from agencies without existing agreements. Kindly refrain from sending resumes to Fiserv associates, as we are not responsible for any fees related to unsolicited submissions. Be cautious of fraudulent job postings that are not affiliated with Fiserv, as they may be used by cybercriminals to obtain sensitive information. Official communications from Fiserv representatives will originate from legitimate Fiserv email addresses.,
Posted 1 week ago
8.0 - 13.0 years
20 - 25 Lacs
Noida, Chennai, Bengaluru
Work from Office
Position: Cisco Engineer (N+C, R&S, SD-WAN) Experience: Up to 6+ Years Location: Remote Job Description: • Hands-on experience in managing LAN, WAN, SD-WAN, DC Networking, and Wi-Fi . • Strong understanding of TCP/IP, routing protocols, L2/L3 switches, Wi-Fi (802.11), and SD-WAN networks . • Implementation and troubleshooting experience with Wireless Controllers, Access Points, 802.1x, Wi-Fi protocols (802.11a/b/g/n/ae/ac) . • Good understanding of VLAN, VTP, DTP, 802.1Q trunk, STP, MSTP, ACL, SNMP configuration . • Experience working on Routers and Switches (Cisco ASR, ISR, Catalyst, Nexus) . • Configuring and troubleshooting BGP, OSPF, IS-IS, EIGRP, and static routes . • Expertise in STP, MSTP, RSTP, VSTP, HSRP, DHCP configuration and troubleshooting . • Hands-on experience with Cisco Viptela SD-WAN solutions . • Prior experience in implementation and migration projects involving the above-mentioned technologies is mandatory. • Strong troubleshooting and problem-solving skills. • Positive, communicative, and customer-oriented attitude. If you are interested in this opportunity and meet the required qualifications, please share your updated CV at your earliest convenience.
Posted 1 week ago
4.0 - 7.0 years
4 - 7 Lacs
Ahmedabad, Surat, Vadodara
Work from Office
Design, implement, and manage network infrastructure using Meraki, Sonicwall, Cisco switches/Access Points and Fortinet. Monitor network performance and troubleshoot issues. Ensure the security and efficiency of IT networks with M365 Defender. Required Candidate profile BE with 4+ years of experience as networking engineer or network specialist. In-depth knowledge of Meraki, Sonicwall, Fortinet and Cisco switches. Strong understanding of network protocols.
Posted 1 week ago
6.0 - 11.0 years
8 - 13 Lacs
Pune
Work from Office
Senior Network Engineer Job Title: Senior Network Engineer Experience: 6+ years Location: Remote ?? Pune or nearby preferred Company: UpSmart Solutions About Us UpSmart Solutions is a growing IT services company providing innovative and scalable technology solutions. We are seeking a highly skilled Senior Network Engineer to join our client??s team and support their enterprise network infrastructure. Key Responsibilities Design, configure, and manage secure, scalable network environments. Administer and troubleshoot Zscaler (ZIA and ZPA) configurations across distributed systems. Manage, configure, and troubleshoot Cisco routers and switches in a global enterprise setting. Monitor network performance, conduct regular assessments, and proactively resolve issues. Support network security compliance and collaborate with security teams to enforce standards. Participate in infrastructure projects including rollouts, upgrades, and migrations. Provide Level 3 escalation support for critical network incidents. Document network designs, configurations, and operational procedures. Qualifications & Skills Minimum 6 years of relevant experience in enterprise network engineering. Mandatory hands-on experience with: Zscaler (ZIA/ZPA) ?? deployment, tuning, and incident handling. Cisco routers and switches ?? configuration, troubleshooting, and performance optimization. Desirable: Familiarity with Juniper Mist cloud-managed wireless solutions. Strong knowledge of routing protocols, VPNs, firewalls, and general network security principles. Experience working in global, multi-site environments. Strong communication, documentation, and collaboration skills. Preferred Certifications Zscaler Certified Professional (ZCP) ?? ZIA/ZPA Cisco Certified Network Professional (CCNP) Juniper Networks Certifications (e.g., JNCIA, JNCIS) ?? nice to have How to Apply Send your resume to careers@upsmartsolutions.com with the subject ??Application for Senior Network Engineer? Apply Here
Posted 1 week ago
9.0 - 14.0 years
25 - 40 Lacs
Chennai
Hybrid
Position Purpose The main activities of the Senior Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs. He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities 1. Network Incident troubleshooting and escalation to L3 2. BAU support operations 3. Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. 4. Coordinates with onshore teams; interface with vendors and partners for issue resolution. 5. Networks obsolesce and Tech refresh. 6. Vulnerability Management and finding remediation. 7. SLA adherence and Dashboard reporting 8. Proposes solution alternatives, provide impact analysis for any technical changes. 9. Translates high level objectives into low level work modules and tasks. 10. Performs requirements gathering and design. 11. ITIL and Change Management experience Contributing Responsibilities Technical & Behavioral Competencies 1. 8 to 15 years of work experience required, minimum 8 years of relevant work experience required large enterprise networks. 2. Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks, Network security and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) 3. Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet) and Proxies (MacAfee, etc.). 4. Troubleshooting skills to identify faults and ensure timely repairs. 5. Experience in administration and troubleshooting of IPAM systems – DNS/DHCP/NTP (Infoblox) 6. Expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). 7. Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. 8. Experience in network security, load balancers (F5) 9. Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS.
Posted 1 week ago
5.0 - 8.0 years
7 - 14 Lacs
Bengaluru
Hybrid
Role Responsibilities & Key Accountabilities: Supports the technology lifecycle through the design, build and maintenance of systems, software and applications to ensure the highest quality outcomes across the domains Makes technical design and amendment decisions and independently manages the workload Translates business requirements into technical requirements and infrastructure and network capacity needs by efficiently sourcing data and undertaking appropriate analyses Ensures relevant reporting documentation is completed and follows internal and external standards Schedules and coordinates capacity / network upgrades, liaising with other areas of the business as needed to ensure service level objectives are met Manages upgrades and coordinates internal and third parties where required Creates accurate documentation and monitors system performance to effectively contribute to business and continual improvement activities Supports in deploying emergent engineering patterns across development teams. Coordinates design work in the infrastructure and network domain and contributes to crafting solutions. Location: Bangalore, India Mode of Work: Hybrid (1 day work from office Thursdays of every week) Work Timings : 24*7 Shift based Support , Majorly EMEA hrs. and 2 resources in US hrs. Tech Stack Primary - Cisco R&S Secondary -IP Services - Firewall (PA & Fortinet) Other BlueCoat – Proxy and Infoblox - DNS Qualifications & Experience: Bachelors degree or equivalent in an IT related field Previous experience in Architecture / Engineering Significant experience in technology based roles
Posted 1 week ago
6.0 - 11.0 years
25 - 40 Lacs
Bengaluru
Hybrid
CCNP Certification Mandatory Location: Bangalore, India Mode of Work: Hybrid (1 day work from office Thursdays of every week) Work Timings : 24*7 Shift based Support , Majorly EMEA hrs. and 2 resources in US hrs. Initial period of Contract : 6 Months (to be extended indefinitely in blocks of 6 m) T ech Stack Primary - Cisco R&S Secondary -IP Services - Firewall (PA & Fortinet) Other BlueCoat Proxy and Infoblox - DNS Job Description: Role Responsibilities & Key Accountabilities: Supports the technology lifecycle through the design, build and maintenance of systems, software and applications to ensure the highest quality outcomes across the domains Makes technical design and amendment decisions and independently manages the workload Translates business requirements into technical requirements and infrastructure and network capacity needs by efficiently sourcing data and undertaking appropriate analyses Ensures relevant reporting documentation is completed and follows internal and external standards Schedules and coordinates capacity / network upgrades, liaising with other areas of the business as needed to ensure service level objectives are met Manages upgrades and coordinates internal and third parties where required Creates accurate documentation and monitors system performance to effectively contribute to business and continual improvement activities Supports in deploying emergent engineering patterns across development teams. Coordinates design work in the infrastructure and network domain and contributes to crafting solutions. Qualifications & Experience: Bachelors degree or equivalent in an IT related field Previous experience in Architecture / Engineering Significant experience in technology based roles.
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Pune
Work from Office
Expertise in network protocols (TCP/IP, VLANs, VPNs) Deploys & configures routers, switches,firewalls, access points,IP cameras Integrates video surveillance, intrusion detection, access control, and fire alarm systems Manages fiber optics and Cisco
Posted 1 week ago
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