581 Cisco Routers Jobs - Page 7

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Network Data Admin Experience: 3-5 Years

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 1-3 Years.

Job Title Netwrok & Security Engineer (NOC) Job Description Designation: NOC Engineer (Network & Security Operations) Location: Bengaluru, India Why you should choose us Are you interested in working for a Global Leader in E-commerce Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day If so, read on to find out more about the opportunity. Rakuten is the largest E-commerce company in Japan and one of the largest E-commerce and Internet Services companies in the World. Rakuten is ranked in top 20 most innovative companies in the world by Forbes. What will you do Monitor, Implement & Troubleshoot Network issues. Build & deploy monitoring solutions for NOC. Managing Network Security Operations (Firewall & LB) Working on Routing, Switching & IPAM Operations (Network) Change Requests Implementation pertaining to Network & Security Infrastructure Manage Infrastructure, Data Center, Cloud, Virtual & Physical appliances including Cisco, Palo Alto, Juniper, Wireless. Perform monitoring and incident response of cyber security events as part of a highly available Security Operation Center (SOC) What we look for Experience: Relevant Experience (Network & Security Operations): 1 to 3 years Overall Experience: 3 years Work experience with global stakeholders. Enterprise support standard & processes. Technical Skills: Experience in managing DNS/DHCP, Juniper and Cisco Routers, Switches, Firewalls & load balancers. Relevant IT qualifications and certs e.g. CCNA & CCNP Routing: experience in BGP & OSPF configuring & troubleshooting Exposure on Silver Peak's Unity Orchestrator and Edge Connect SDWAN appliances. experience in supporting for Juniper MIST wireless network-related issues. Good knowledge on spine/leaf architecture, Overlay/Underlay network, VXLAN, EVPN. In-depth knowledge on configuring and optimizing Network device monitoring and alerting. Hands-on experience with Cloud networking with the public cloud. VMware networking and virtualization technologies. Network monitoring technologies and SNMP management (PRTG, Syslog, Kentik, Thruk, Thousand Eyes, Grafana & Prometheus etc.) Drive the Automation of network related activities across Deployment and Operations. Ability to read, investigate, evaluate, and interpret security related logs from disparate sources. Create and review alerts generated by the SIEM for false positives, modify and optimize alerts as needed to reduce noise. Develop and follow detailed operational processes, procedures, and playbooks to appropriately analyze, escalate and assist in the remediation of information security related incidents. Develop deep expertise regarding the current the SIEM platform. Assist in the administration, maintenance, and optimization of the current the SIEM platform. Develop advanced queries and alerts to detect adversary actions. Contribute to incident and root cause analysis reports. Other Skills: Should possess excellent communication skills. Ability to participate in Global change control meetings, manager approvals from stake holders, follow processes and implement enterprise network changes. Work with internal and external technical and service teams to provide break-fix. create and/or update knowledge base articles. Support 24 x 7 operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Hands-on experience on any automation/ scripting tools or languages Other duties as assigned.,

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Palo Alto Networks Firewalls Good to have skills : Network Security OperationsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather requirements and feedback, contributing to the continuous improvement of services and systems. Your role will be pivotal in maintaining the integrity and efficiency of the applications you support, ensuring that they meet the needs of the organization and its users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of application support processes and procedures.- Provide training and guidance to junior team members on best practices and troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.- Good To Have Skills: Experience with Network Security Operations.- Strong understanding of firewall configuration and management.- Experience in troubleshooting network connectivity issues.- Familiarity with security protocols and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Palo Alto Networks Firewalls.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The network, whether physical or virtual, relies on a large staff to keep it running 24x7 and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operators construction, maintenance, activation and trouble management functions typically include both inside and outside staff which is taken care by Work Force Management Team scheduling Technician Dispatches Good Customer Support Experience preferred with good networking knowledgeAn approach to manage organizations interaction with current and potential customers. It uses data analysis about customers history with the organization to improve business relationships with customers, specifically focusing on customer retention, enhancing customer satisfaction and ultimately driving sales growth. What are we looking for Problem-solving skillsAbility to establish strong client relationshipWritten and verbal communicationStrong analytical skillsExcellent English speaking and writing skills is a must (with trainable on Technical Process)Must understand customer support or operations type environment such as project coordinator, Customer service agent, technical support staff or service engineer etcMust have worked in a ticketing systems/tool assign/Process Tickets, update tickets, escalate/follow-up, closure, feedbacksExcellent documentation and data entry skills. Previous experience in updating tools and data bases is an advantageCustomer Problem solving or troubleshooting experience is an advantageMust have intermediate knowledge of Microsoft Office tools Word/Excel/Power PointMust be flexible in changes in working schedule and environment while maintaining accuracy and quality of output to meet the requirements of the client Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsLogs customer/client/Vendor problem/request/issues in ticketing tools and ensures proper documentationManages the database for dispatch of metro based field techniciansPerforms root cause analysis to operational problems and follows defined procedures to resolve correctly and update tools and documents accordingly.Maintaining permanent site access lists and portal rosters, coordinated between multiple external vendors and internal business unit representatives.Documents troubleshooting efforts and customer information in data capture tool as and when required, transfers call or promptly notifies responsible party for resolutionMay need to support client report preparation and presentationPerforms incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attentionDemonstrates understanding of the customers needs and maintains high customer satisfaction ratingsMaintains and update various tools (order entry, incident management, knowledge management and client information systems) and service desk proceduresReviewing knowledge database and documents and update them regularly based on learnings and provide coaching to rest of the teamMay perform follow up on incidents with customer to ensure customer satisfactionIdentify process improvement opportunitiesMay identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction Qualification Any Graduation

Located within the RISK Function of BNP Paribas (BNPP), the role of the Data Protection Correspondent (DPC) is to ensure that the components of the operational risk management framework are implemented and operating effectively within ISPL, and to provide RISK ORM management and Business senior management with relevant, synthetic, transparent, exhaustive and consistent information and a front-to-back view of operational risk across ISPL activities. To achieve this objective, this 2nd line of defense (LOD2) role works closely with RISK ORM Regional and Central teams and with ISPL management and stakeholders. The DPC provides expertise on personal data protection related topics in accordance with the relevant RACI. India DPC must assist India Data Protection Officer (DPO) in supervising the compliance of projects and with legal and regulatory personal data protection requirements throughout the APAC region as well as the Groups and APAC personal data protection policies. RISK ORM ISPL mandate is to independently challenge and supervise the operational risk management framework of ISPL activities as described in level 2 procedure Organizational framework and governance for Operational Risk Management & Permanent Control Framework. This includes control framework adequacy checks, independent challenge, proximity with the business and contribution to the sign-off process on key decisions. The DPC is to ensure second level controls by providing the required supervision and assistance to the 1st Line of Defense Due to the global and regional models applied by the BNP Paribas (BNPP) activities outsourced to ISPL, the role covers the contribution as well to reviews, control testing, analysis and reports carried out under the supervision of the APAC DPO Regional teams. Responsibilities Direct Responsibilities To contribute to relevant personal data protection activities realization To guarantee required norms and methods definition and application to a companys good data protection risks apprehension (follow-up of projects, information systems adaptation, declarations conception and maintenance, subcontractors contracts analysis, follow-up on control plans reporting, etc.) To guarantee advice and assistance to strategical program ongoing. To support the implementation of the privacy strategy defined by DPO To assist the DPO in the supervision and monitoring of implementation of the Group's Data Protection policies and guidelines, bearing the local regulatory requirements in mind, to ensure consistency To define action plans and corrections related, and to ensure application of the same To alert DPO when activity is under operational risk (non-appropriateness between needs and resources, etc.), to propose correction solutions and to implement those solutions To contribute to continuous efficiency improvement and to any optimization process. To contribute to operational collaborative activities To support and assist APAC DPO team for control campaigns, typical DPO and RISK ORM activities in BAU (e.g. RCSA check & challenge, data breach assessments, project and third-party risk assessment support see below), but also in case of emergencies and escalated issues To contribute to permanent control actions To contribute to perform LOD2 controls and challenge LOD1 To contribute to perform the check and challenge of the RCSA To contribute to RISK ID exercise To contribute to OR&C report To ensure professional network development To participate in local Data Protection Committees when requested by the DPO To contribute to Internal Control Committee To collaborate with local CROs and RISK teams Contributing Responsibilities To assist the DPO on exchanges with the authorities in charge of the protection of personal data under the responsibility of the DPO To assist the DPO in the supervision and implementation of Privacy by Design principles throughout the lifecycle of all projects, activities, products, services, processes and systems To contribute to role development by validating data protection requirements for new activities, new products, services or specific operations, and to carry technical assistance To receive, process and advise internal and external local solicitations about data protection To receive, process and advise requests from data subjects, subcontractors and partners etc. To itemize existing processes and identify breaches regarding data protection requirements using your broad knowledge on APAC-wide local regulation (at minimum: Indias new DPDPA & GDPR requirements To contribute to perform risk assessment on personal data breaches To assist the DPO in monitoring documentation, e.g. the RoPA (Register of Processing Activities) To contribute to the identification and notification process for data protection violations according to defined procedures and local legal requirements To realize effectiveness for data protection controls and to ensure expected reporting To ensure regular reporting to DPO about the activity To contribute to the creation and implementation of awareness programs and to the promotion of a culture of protection of personal data within the scope of responsibility. * DPO may refer to India DPO or APAC DPO or Business Line DPO as the case may be reflecting a matrix organization while maintaining a direct reporting to the India DPO Technical & Behavioral Competencies Knowledge (Required to exercise the position) Level * To know standards and norms about data protection Know-how (implementation of technics, methods, tools to achieve activities) Level * Technics To know how to assess maturity level of the existing facility about Data Privacy Transverse To have a professional face-to-face or phone discussion with an overseas colleague To prioritize To efficiently manage several topics at the same time To issue advice / recommendation considering every parameter To have an efficient speaking communication Tools To work with BNP Paribas tools (e.g. Data Protection Hub, RISK360) Behavioral and soft skills To efficiently multi-task with topics and maintain attention to detail / rigor To issue advice / recommendation considering all parameters To have efficient communication skills (oral & written) To conceptualize / formalize an idea, a process or a project To work as a team / transversally To identify and analyse risks for the activities that are handled To assess, issue an opinion To deploy a strategy and to define an action plan To animate resources and coordinate their intervention To show diplomacy to allow a message to be heard To show conviction, to generate interlocutors acceptance Being able to anticipate and come up with ideas Creativity and innovation To show discretion about delicate and / or confidential topics Ability to manage conflict To integrate multicultural dimension Specific Qualifications Legal background with IAPP Certification (CIPP/E) or equivalent Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Attention to detail / rigor Creativity & Innovation / Problem solving Client focused Transversal Skills: Analytical Ability Ability to develop and leverage networks Ability to develop and adapt a process Ability to understand, explain and support change Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) Business Skills 1. Data Protection 2. Risk knowledge and awareness 3. Risk anticipation 4. Data quality & Security 5. Regulatory 6. Business analytics 7. New Technologies and Digital Law [IT/IP] 8. IT risk and cyber security

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Network Planning & Engineering - Passive Optical Networks Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsA passive optical network (PON) is a fiber-optic telecommunications technology for delivering broadband network access to end-customers. Its architecture implements a point-to-multipoint topology, in which a single optical fiber serves multiple endpoints by using unpowered (passive) fiber optic splitters to divide the fiber bandwidth between multiple access points. What are we looking for Written and verbal communicationAgility for quick learningAdaptable and flexibleAbility to work well in a teamAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SD-WAN Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Meraki SDWAN/VeloCloud SDWAN/Wireless/Routing and SwitchingGood To Have Skills: F5 load balancer, Zscaler, firewall.Job :Key Responsibilities:1.Provide L2/L3 support day to day operational incidents. 2.Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting SDWAN products issues and WAN Link issues. 3.Understanding of VeloCloud SDWAN and Meraki SDWAN Product architecture and concepts needed support SD-WAN solution in production. 4.Timely Escalation of open Incidents internally & to respective service providers. 5.Configuration and troubleshooting of edge devices at remote site. 6.Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco SD-WAN products. 7.Provides timely updates to customers/team members. 8.Incident communication and notification for high priority incidents (P1 P2) 9.Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA. 10.operations experience of LAN, WAN, SDWAN Infrastructure. 11.Strong hands-on experience in WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.) 12.Extensive hands-on experience in troubleshooting of VPN, MPLS and internet links. 13.Experience in troubleshooting any of the SD-WAN product specially VMWARE Velo cloud Silver peak mentioned in Job Summary . 14.Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a companys bottom line. 15.Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts. 16.Thorough Knowledge SD-WAN Edge devices, routing and communication protocols. Technical Experience:1.At least 2 - 8 years experience VeloCloud and Meraki SD-WAN. 2.In-depth working experience in managing Cisco Routers & Switches 3.Good to have working experience in managing Reverbed Steel head WAN optimizer4.Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption.5.Knowledge of routing protocol like BGP, OSPF and EIGRP.6.Experience with Wireshark packet analyzers Professional Attributes:1.Good Communication skills.2.Ability to work independently and as a member of a team 3.Service Operations Delivery experience 4.Flexible to work in 24x7 environment5.should have knowledge of SLAs OLAs and KPIs6.Team player who also works well independently self-motivated Educational Qualification:Graduation. Additional Information:Certifications in Cisco SD-WAN, CCNP or any other relevant certifications. Qualification 15 years full time education

Hotel DBrooks is looking for House Keeping to join our dynamic team and embark on a rewarding career journeyClean and maintain guest rooms, public areas, restrooms, and workspaces to ensure a hygienic and pleasant environment.Perform routine tasks such as dusting, vacuuming, mopping, changing linens, and replenishing supplies according to housekeeping standards.Report maintenance issues, safety hazards, or lost and found items to the appropriate department promptly.Follow health, hygiene, and safety regulations while using cleaning equipment and chemicals.Maintain inventory of cleaning supplies and inform supervisors of replenishment needs.

Experience : 1 year Qualification : Graduate Certification : CCNA, CCNP Job Description : Good Knowledge in Network & related issues troubleshooting Hands on experience on Cisco routers and Switches Dealing with network connectivity LAN, WAN and MAN Should have experience in Communicating and documenting incidents to include cause, action, and solution as well as root cause analysis Knowledge in router and switches hardening for secure network infrastructure LAN configuration- STP, RSTP, MSTP, Vlans, VTP, Trunks, Ether-channels, High availability (HSRP, VRRP, GLVP), Port Security Checking logs of router and switches for troubleshooting network issues. Routing Protocols Static/Default routing, RIP, OSPF, EIGRP. Configuring and troubleshooting HSRP/load balancing, Primary Secondary Paths. Must possess Excellent Communication Skills.

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Ability to perform under pressureProblem-solving skillsDetail orientationResults orientationCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Ability to perform under pressureProblem-solving skillsDetail orientationResults orientationCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory----Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills----Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information-Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualification Any degree 15 years of Full time education

1. Good communication 2. Prior experience working in a NOC 3. Basic Windows Server, Linux, Network, Backup, storage 4. Good incident management skills. 5. Good Monitoring experience in large and active environment. 1. Technical Skills: a. Basic understanding of networking (IP addressing, routing, and switching).b. Familiarity with Windows Server (user management, basic troubleshooting).c. Exposure to Linux commands and system operations.d. Knowledge of storage systems, backup tools, and their operationalworkflows. Soft Skills: a. Effective communication and coordination skills.b. Attention to detail and strong problem-solving ability.c. Adaptability to work under pressure in a 24/7 environment.3. Experience and Certifications:a. Entry-level IT support experience (0-2 years) preferred.b. Relevant certifications such as CCNA, RHCSA, or MCSA are desirable.Work Conditions* 24/7 operational environment requiring flexible availability.

Role L2 Network Security Engineer Location Chennai Work Timings – 9 Am to 6 PM (Monday to Saturday) Primary Skills - Security CVE Analysis & Resolution Education – Graduate Certification – CCNP or higher certification is mandatory Detailed JD: Security Patching Requirement - Global. Technical Implementation of security fixes. OS Upgrades for the various products mentioned above. Preparation of Technical Documentation. Adopt Automation Tools to implement the Security Fixes. Ability to work on weekends & after office hours. Strictly follow the bank's change processes & procedures. Change coordination. Skill set requirement: Industry certified (CCNP & higher required) etc. Knowledge & Experience in Security CVE Analysis & Resolution (3-5 yrs) Technical & practical experience on Cisco Routers, Switches, Nexus, ACI. FortiGate Firewalls. Wireless (Cisco, Aruba). Good command over English & ability to work with various people & on network devices across various countries.

About the Role: We are seeking a detail-oriented and proactive Administrator - L1 to support our office operations and ensure smooth functioning of daily administrative activities. The ideal candidate will have 2 to 5 years of relevant experience, strong organizational skills, and the ability to handle multiple tasks efficiently in a fast-paced environment. Key Responsibilities: Manage day-to-day office operations, including coordinating office supplies, equipment maintenance, and facility management. Serve as the primary point of contact for internal staff and external vendors for administrative matters. Maintain records and documentation such as attendance logs, staff leaves, and office files ensuring accuracy and confidentiality. Support travel and accommodation arrangements for employees and visitors. Assist in scheduling meetings, preparing agendas, and taking minutes when required. Handle correspondence via email, phone calls, and in-person requests professionally and promptly. Support finance-related activities such as invoice processing, expense reporting, and basic budgeting assistance. Facilitate onboarding processes by preparing necessary documentation and coordinating with relevant departments. Coordinate with IT support for hardware/software troubleshooting and ensuring smooth technical operations. Implement office policies and procedures to improve operational efficiency. Maintain a clean, organized, and professional office environment. Assist with event coordination and logistics for company meetings, workshops, and training sessions. Qualifications & Skills: Bachelors degree in Business Administration, Management, or related field preferred. 2 to 5 years of experience in office administration or similar roles. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational, multitasking, and time-management skills. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Attention to detail and a problem-solving attitude. Familiarity with office management software and systems is a plus. Professional demeanor with the ability to maintain confidentiality. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and supportive work environment.

This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.