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GENXHIRE SERVICES PRIVATE LIMITED
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Network Support Engineer

Network Support Engineer

GENXHIRE SERVICES PRIVATE LIMITED

3 - 7 years

|

9 - 16 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

network support wan l3 support lan network troubleshooting ccna l2 support cisco routers

Work Mode

Work from Office

Job Type

Full Time

Job Description

Network Support Engineer (IP/Ethernet)

Experience:
3-7 Years
Industry:
Telecommunication / Internet Service Provider
Location:
Mumbai Airoli Location
Shift:
24x7 Rotational (NOC Environment)

Job Summary

We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Key Responsibilities by Category Experience Level

3-5 years in Network Operations within Telecom or ISP environments.
Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

Provide Tier 2/3 support for escalated network and customer incidents.
Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

Configure, install, and maintain network devices (Routers, Switches, NIDs).
Work with platforms such as Juniper, Cisco, Nokia, Ciena, Accedian.

Protocol Troubleshooting

Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

Monitor alarms and performance metrics in a 24x7 NOC environment.
Log diagnostics, resolutions, and RCA in ticketing systems.
Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

Strong analytical, troubleshooting, and documentation abilities.

Note:

Only candidates currently based in

Mumbai

are eligible to apply. Applications from other locations will

not be considered

.

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GENXHIRE SERVICES PRIVATE LIMITED

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