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Cisco Contact Center Subject Matter Expert (SME)

Cisco Contact Center Subject Matter Expert (SME)

Vy Systems

8 - 13 years

19 - 25 Lacs

hyderabad pune chennai

Posted:None| Platform:

Apply

Skills Required

migration implementation and support cisco ucce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must Exp : implementation, migration, Cisco, UCCE

Skills Required:

Lead and contribute to the design, implementation, and optimization of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications.

Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc.

Contact Center configuration and administration of Queues, call routing, hunt-groups, agents etc.

Collaborate with stakeholders to understand business requirements and design implementation plans that align with organizational goals.

Follow industry standards and best practices to implement high-availability and scalable solutions.

Coordinate with internal teams and external vendors to streamline the implementation process.

Follow change management processes to execute the implementation steps.

Deploy and configure the Cisco solution along with integration of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration.

Troubleshoot technical issues and provide solutions during the implementation phase.

Lead end-to-end project implementation, ensuring adherence to timelines and budgets.

Oversee quality assurance processes to identify and address any issues during the implementation phase.

Perform thorough testing to ensure each function and feature is working as expected.

Participate in UAT with the customer to ensure the solution meets their expectations.

Provide post-implementation support for ongoing issues and deliver a positive user experience.

Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.Role & responsibilities

Preferred candidate profile

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Vy Systems

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Cisco Contact Center Subject Matter Expert (SME)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Must Exp : implementation, migration, Cisco, UCCE

Skills Required:

Lead and contribute to the design, implementation, and optimization of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications.

Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc.

Contact Center configuration and administration of Queues, call routing, hunt-groups, agents etc.

Collaborate with stakeholders to understand business requirements and design implementation plans that align with organizational goals.

Follow industry standards and best practices to implement high-availability and scalable solutions.

Coordinate with internal teams and external vendors to streamline the implementation process.

Follow change management processes to execute the implementation steps.

Deploy and configure the Cisco solution along with integration of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration.

Troubleshoot technical issues and provide solutions during the implementation phase.

Lead end-to-end project implementation, ensuring adherence to timelines and budgets.

Oversee quality assurance processes to identify and address any issues during the implementation phase.

Perform thorough testing to ensure each function and feature is working as expected.

Participate in UAT with the customer to ensure the solution meets their expectations.

Provide post-implementation support for ongoing issues and deliver a positive user experience.

Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.Role & responsibilities

Preferred candidate profile

More Jobs at Vy Systems