CIC - Senior system engineer / Backup & Storage (Veeam, Dell EMC) /L2

CGI

5 - 8 years

10 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

system engineer change management virtualization incident management vmware data protection networking disaster recovery storage networking firmware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Description:

Provide intermediate-level support for backup and storage infrastructure, focusing on Veeam Backup & Replication and Dell EMC storage solutions. Act as an escalation point for Level 1 issues, ensuring data protection, recovery, and storage availability.

Key Responsibilities

Incident & Problem Management:

Troubleshoot backup failures, restore issues, and storage alerts escalated from Level 1. Perform root cause analysis for recurring backup/storage problems.
Backup Administration (Veeam):
Monitor backup jobs and replication tasks.
Validate backup integrity and assist with restore operations.
Configure and maintain backup policies and schedules.
Storage Administration (Dell EMC):
Manage storage provisioning, LUN allocation, and zoning.
Monitor storage performance and capacity utilization.
Assist with firmware updates and patching.
Maintenance & Compliance:
Ensure adherence to backup retention policies and data protection standards.
Apply security best practices for storage and backup systems.
Documentation:
Maintain operational procedures and troubleshooting guides.
Collaboration:
Work with Level 3 teams for complex issues and infrastructure upgrades.

Required Skills

Hands-on experience with Veeam Backup & Replication(installation, configuration, troubleshooting).
Knowledge of Dell EMC storage platforms (Unity, VNX, PowerStore).
Familiarity with SAN/NAS concepts, RAID levels, and storage networking.
Basic understanding of virtualization environments(VMware, Hyper-V).
Good troubleshooting and analytical skills.
Experience
Exposure to enterprise environments and disaster recovery planning.
Preferred Certifications
Veeam Certified Engineer (VMCE)
Dell EMC Proven Professional
ITIL Foundation (for process knowledge)

Skills:

EMC
Change Management
Incident Management

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