Chief Operating Officer

Position Objective:

• Provide leadership to respective Business Unit & also overview Laboratory in achieving their business goals, drive the expansion of the HCG Hospital Network, build a strong Brand for HCG services to attract patient referrals and quality Talent, set up strategic alliances with service partners to optimize costs and enhance patient convenience.

Strategic Management:

• Provide leadership to the management team to achieve high morale, quality outcomes and positive financial results.
• Assure cost-effectiveness and financial integrity, with emphasis on revenue enhancement, productivity, utilization management and overall profitability.
• Spearhead the development, communication and implementation of effective growth strategies to enhance the HCG Network of hospitals and its alliance partners.
• Develop the Marketing and Brand Strategy of HCG in alignment with business goals and objectives.
• Institutionalize best people practices within HCG.

Patient Care:

• Communicate key information to all stakeholders of consumer / Patient preferences, marketplace needs, the competitive environment, and progressive patient care practices deployed by market leaders.
• Expand HCGs outreach activities and referral network to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.
• Enhance the reach of the HCG network of hospitals and services to more patient groups in the geography.

Business Operations:

• Provide management oversight for the development of high quality, cost-effective and integrated clinical programs at Laboratory
• Lead the Laboratory team to develop and implement well-balanced clinical, academic, and research programs designed to ensure the operational and strategic success of the lab.
• Provide inputs for the Corporate Committees & Councils, wherever required.
• Lead and direct timely execution of new Hospital projects.
• Establish & maintain budgetary control and ensure cost optimization across all functions.
• Proactively grow HCGs share of the market and maximize revenue generation from new alliances across all geographies.
• Ensure all regulatory compliances related to medical regulations are met at all times.
• Develop a strong HCG brand in all markets.
• Identify and develop new markets and patient care opportunities.
• Monitor budgets, forecasts & operational plans to ensure business targets are exceeded and revenue maximization opportunities are capitalized upon.
• Overseeing strong workforce development through recruitment and retention, employee satisfaction and engagement, maximizing the growth potential of employees and strong succession planning.

People and Team:

• Establish accountability and ownership of deliverables across all team members.
• Provide coaching, direction, and leadership support to team members in order to achieve business results.
• Responsible for the management of team personnel which includes performance management and competency building activities.

Care Quality & Process Improvement:

• Implement improved processes and management methods to ensure quality care is provided to patients.
• Ensure regulatory compliances and quality accreditations (National Accreditation Board for Hospitals & Healthcare Providers NABH) for the respective Centre