Chief Operating Officer COO

About the Company:

About the Role:

Key Responsibilities:

Strategic Leadership:

• Develop and execute a comprehensive strategic plan aligned with the organization's long-term vision.
• Identify and capitalize on emerging market opportunities to drive growth and expansion.
• Collaborate with the CEO and leadership team to set strategic priorities and allocate resources effectively.

Operational Excellence:

• Oversee all aspects of the organization's operations, including clinical services, Revenue, Sales.
• Implement lean methodologies and process improvement initiatives to optimize efficiency and reduce costs.
• Ensure compliance with all regulatory requirements and industry standards.
• Ensure all operations and services meet regulatory requirements and industry standards for quality, safety, and compliance.
• Develop and implement policies, procedures, and quality improvement initiatives to mitigate risks and enhance patient/client satisfaction.
• Represent the organization in the community and engage with stakeholders, including patients/clients, healthcare professionals, policymakers, and advocacy groups. Advocate for issues relevant to health and wellness and promote the organization's mission and values.
• Stay abreast of emerging technologies and trends in the health and wellness industry and leverage them to enhance operational efficiency, improve patient/client outcomes, and drive innovation within the organization.
• Lead/Own to ensure Customer Delight through Customer success initiatives.

Sales & BD Management:

• Strategic Sales Leadership:

  Proven ability to develop and execute comprehensive sales strategies, including setting sales goals, forecasting, and pipeline management.

• Customer Relationship Management (CRM):

  Strong understanding of CRM systems and the ability to leverage them to build and maintain strong customer relationships, identify upselling and cross-selling opportunities.

• Business Development:

  Experience in identifying new business opportunities, negotiating deals, and building strategic partnerships to drive revenue growth.

• Sales Team Management:

  Proven track record of leading and mentoring high-performing sales teams, setting performance standards, and coaching for success.

Financial Management:

• Develop and implement Revenue/Sales/Renewal strategies to achieve sustainable growth and profitability.
• Oversee budgeting, forecasting, and financial reporting processes.
• Manage cash flow and optimize resource allocation.

People Leadership:

• Build and lead a high-performing team of healthcare professionals and support staff.
• Foster a positive and inclusive work culture that empowers employees and drives engagement.
• Recruit, develop, and retain top talent.
• Establish key performance indicators (KPIs) and metrics to measure organizational performance and effectiveness.
• Monitor progress, identify areas for improvement, and implement initiatives to drive continuous improvement and achieve strategic goals.

Qualifications and Experience:

• Bachelors/Masters degree in healthcare administration, business administration, or a related field.
• Minimum of 25 years of experience in operations, preferably from a B2C sector . Health and wellness firm or from a SAAS industry or similar .
• Strong Experience in a startup or high-growth organization.
• Proven track record of leading and scaling healthcare organizations.
• Deep understanding of healthcare regulations, reimbursement models, and quality standards.
• Minimum of 10 years of experience into Sales and business development.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with diverse stakeholders, including clinicians, patients, and investors