Chief Operating Officer (COO)

Experience

· COO level experience - minimum 2 years or experience in a similar role

· Industry professional and knowledge holder in the service fields

The successful applicant will match the below skill set

1. Able to provide evidence of success and results in a similar role.

2. A leader, negotiator, motivator, brand ambassador and influencer

3. Passionate about the industry, people and delivering best in class customer service.

4. Growth and financially strong and goals and results orientated.

5. Confident, driven, strategic, entrepreneurial, and forward thinking.

6. An effective verbal and written communicator at several levels and a strong presenter

7. Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, Excel and Powerpoint

8. Process and compliance driven.

9. Relentlessness to drive strategic projects to make your companies better every day.

What the role is

GROWTH

· Oversee a strategy to win and retain business.

· Install sustainable growth through ambitious but achievable targets and a best-in-class.

and compelling and innovative WHY proposition

· Lead large and complex negotiations.

SERVICE

· Oversee delivery of a best-in-class service through a quality resourced and well manged infrastructure

FINANCE

· Oversee P+L performance, financial controls, forecasting and budgets.

· Identifying and delivering efficiencies

COMPLIANCE

· Embed best-in-class process.

· Oversee relevant statutory compliance and other regulations.

· Oversee Group ESG targets and ambitions.

INSPIRATIONAL LEADERSHIP AND PEOPLE MANAGEMENT

· Install appropriate team headcount and structure methodology.

· Control of salaries and terms and conditions to recruit and retain the best talent possible to form effective teams.

· Install ownership, accountability, teamwork, and capability building.

· Recognisie and reward and maintain the right balance between colleague happiness and drive.

· Supporting disciplinary and grievance & constructive management of conflicts

· Oversee succession planning.

BRAND AMBASSADOR

- Build strategic level relationships with key customers.

- Represent at appropriate thought leadership, influencing forums, networking events and awards.

STRATEGIC PROJECTS

- Identify strategic projects, formulating solutions and implementing positive change to make your business stronger and better every day to drive forwards.

- Implementing long term strategy and goals

Job Type: Full-time

Pay: Up to ₹200,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person