Chat Support & Social Media Communications Executive

Job Title: Chat Support & Social Media Communications Executive

Work Mode: Work from Office

Location: [Lucknow HQ]

Reporting To: Customer relations manager (training by operations manager)

Job Description:

We are looking for a proactive and detail-oriented Chat Support & Social Media Communications Executive to manage and streamline all digital communication channels at Salubrious Technologies. This person will be the first point of contact for incoming messages across platforms and will ensure timely, professional, and consistent responses that reflect the brand voice of all our platforms, including Online Chikitsa Mitra (OCM) and 120by80.

Key Responsibilities:

• Manage all incoming queries and chats on:
• WhatsApp (via API & broadcast lists)
• Instagram DMs and comments
• Facebook Messenger & comments
• Google reviews (response drafting & publishing)
• Ensure timely and relevant replies are shared with users across all platforms
• Create and maintain a banof standard response templates for FAQs, service queries, and common scenarios in both Hindi and English
• Collaborate with:
• Operations team to stay updated on campaigns and service changes
• Marketing team to ensure brand consistency in communication
• Track and share weekly metrics: chat volume, engagement rate, and user sentiment
• Identify and escalate critical queries or negative feedback to the appropriate teams immediately.

Requirements:

• 1–3 years of experience in customer service, social media communication, or digital support
• Excellent writing and comprehension skills in both Hindi and English
• Prior experience with tools like WhatsApp Business API, Meta Business Suite, and Google My Business preferred
• Ability to handle multiple conversations, work under pressure, and maintain a positive tone.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Supplemental Pay:

• Performance bonus

Work Location: In person