Chat Support

If you're someone who genuinely enjoys helping others, writes with clarity and empathy, and loves solving problems in real time we might have the perfect role for you.

Chat Support Specialist

What This Role Is All About

Your job will be simple in theory, but essential in practice: to be there when users reach out via chat, and to make sure they get clear, kind, and effective support.

You'll respond to a wide range of questionsfrom basic how-to queries to more complex issuesalways aiming to make things easier for the person on the other side. You'll represent the voice of the company, and just as importantly, the voice of the user within the company.

India

Here's what you'll be doing day-to-day:

• Responding to user questions and concerns via

  live chat

  (in English)
• Troubleshooting issues and providing easy-to-understand solutions
• Identifying recurring problems and sharing insights with internal teams
• Maintaining a friendly, professional toneeven when conversations get tricky
• Helping improve internal resources like canned responses, chat guidelines, and FAQs
• Supporting team-wide efforts to improve response times and customer satisfaction

You won't be reading from a script or following a rigid playbook. We want your personality, your brain, and your good judgment to shine through every message you send.

Who We're Looking For

We're not hiring robots. We're hiring people who care.

Here's what will help you thrive in this role:

• Excellent written English

  this is a must. You should feel confident writing fast, clear, and typo-free messages.

• Strong communication skills

  you know how to explain things simply, ask smart questions, and make people feel understood.

• A calm, patient attitude

  you don't get flustered easily, and you know how to keep your cool when users are frustrated.

• Problem-solving ability

  you can work through unfamiliar situations and find practical answers, even when things are unclear.

• Self-discipline and independence

  since this is a remote role, you should be comfortable managing your time and staying focused without someone looking over your shoulder.

• Tech-savviness

  you don't need to code, but you should feel at home navigating apps, devices, and tools quickly and intuitively.

• A collaborative mindset

  you enjoy working with others, sharing knowledge, and being part of a team that supports one another.

Previous experience in customer support or live chat is a plus, but not required. If you're a fast learner with the right attitude, we'll teach you the rest.

What You'll Get

We believe that great work starts with great conditions. Here's what we offer to help you do your best:

• Competitive salary

  with room for growth based on performance

• Fully remote work

  , with flexible hours that let you design your day

• Paid time off

  and wellness days when you need a break

• Generous learning and development budget

  to invest in your skills

• Company equity options

  , so you can share in the value you help create

• Top-tier health insurance

  and parental leave options

• Annual international team retreat

  meet your teammates in person somewhere beautiful (all expenses covered)
• A friendly, no-ego culture where everyone's ideas are welcome and effort is recognized

Why This Role Matters

When users reach out for support, they're often confused, stuck, or frustrated. How we respond in those moments defines the experience they have with our brandand can turn a difficult situation into a great one.

If you're someone who finds real satisfaction in making things better for others, this role isn't just a job. It's a place where your empathy, communication skills, and care for people will make a daily difference.