Chat Support Executive

HCLTech Walk-In Drive | Technical Support | Hyderabad | 27th Sept 2025

• We invite interested candidates to attend a walk-in interview for the position of Technical Troubleshooting Support Executive (Blended Process).

Interview Details:

• Date: 27th September 2025
• Time: 10:30 AM 3:00 PM
• Venue: Advance Business Hub, Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
• Work Location: Hyderabad
• Contact: Ashish Durgapal

Please Bring:

• Two updated copies of your resume
• Valid photo ID (No laptops, pen drives, or electronic devices allowed)

Position: Analyst

• Experience Required: Minimum 1.5 years
• Job Description & Responsibilities:
• At least 1 year of practical experience in chat-based customer support or technical troubleshooting roles.
• Ability to work efficiently under pressure in a fast-paced environment with tight deadlines.
• Open to 24/7 rotational shifts including nights and weekends.
• Prior knowledge or exposure to the digital advertising ecosystem (advertisers, agencies, publishers, SSPs) is advantageous.
• Understanding of campaign management, performance marketing, and digital advertising tools is preferred.

Required Technical Skills:

• Basic familiarity with web technologies such as HTML, CSS, and JavaScript.
• Strong multitasking and prioritization capabilities to handle workload efficiently.
• Good understanding of web development basics including browser functionality, cookies, tracking pixels, and page load behaviors.
• Excellent written and verbal communication skills with the ability to adjust tone according to the audience.
• Demonstrates empathy, responsibility, and genuine concern when assisting customers.

Communication & Soft Skills:

• Strong communication and organizational abilities with a client-focused approach.
• Ability to provide constructive feedback tailored to team members skill levels and experience.

General Role Requirements:

• Shift: US Shift (Night hours)
• Customer Service: Empathy, ownership, and sincerity are essential qualities.
• Qualification: Any graduate (Interns or undergraduates are not eligible)

Know someone suitable Please share this opportunity!

We look forward to meeting you at the walk-in!

Role: Chat Support
Industry: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full-Time, PermanentRole Category: Non-Voice

Education:

• Key Skills:

  Technical troubleshooting, chat support, digital advertising knowledge, customer service, web technologies (HTML, CSS, JavaScript), multitasking