Posted:19 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities
Handle inbound customer chat inquiries with professionalism and urgency.
Identify customer needs, present solutions, and upsell/cross-sell products.
Meet and exceed Key Performance Indicators (KPIs) for sales, quality, and productivity.
Adhere to company quality expectations, compliance standards, and call handling procedures.
Maintain accurate records in CRM systems.
Demonstrate strong written communication; use speech-to-text tools as needed.
Stay adaptable to changing promotions, policies, and performance expectations.
Shape
Training & Coaching
5-week paid training program, including classroom learning and a nesting period for hands-on experience.
Ongoing weekly coaching sessions focused on sales performance and quality assurance.
Regular updates and refreshers on new products, promotions, and process improvements.
Shape
Compensation & Incentives
Competitive base pay.
Weekly commission payouts for hitting sales targets.
Daily, weekly, and monthly incentives designed to reward top performance and support client-driven initiatives.
Uncapped earning potential for high performers.
Call Himanshu-9711286592
Shift timing- 24/7
CTC-4.5LPA
Fusion CX
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