Chat Support Associate

Role Overview: You will be a part of the MTAP team, dedicated to creating innovative solutions that positively impact people's lives. As a customer support executive, you will interact with customers to provide information, address inquiries, and resolve issues promptly and professionally. Key Responsibilities: - Interact with customers through various channels to address inquiries, issues, and requests - Respond to customer queries via chat in a timely and positive manner to build strong customer relations - Collaborate with internal teams to investigate and resolve user concerns effectively - Provide information about MTAP's products and services - Solicit and incorporate customer feedback to enhance service quality - Identify problems, analyze causes, and propose alternative solutions for timely decision-making Qualifications Required: - Excellent verbal and written communication skills - Ability to adapt and remain flexible in a dynamic work environment - Strong collaboration and interpersonal skills Location: Gurugram Experience: 6 months to 1 year Number of Positions: 1 If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy collaborating with a diverse team, we encourage you to apply by sending your resume to recruitment@mtap.in. Join us at MTAP to be a part of a diverse and inclusive workplace that values work-life balance and personal growth.,