Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Provide exceptional customer support related to payments, refunds, and disputes.
• Handle inquiries, escalations, and issues pertaining to PayPal transactions, chargebacks, and
other payment gateways.
• Investigate and resolve transaction disputes and discrepancies efficiently and professionally.
• Work closely with finance, operations, and fraud teams to mitigate risks and ensure compliance.
• Educate customers about payment processes, security, and fraud prevention.
• Document cases and maintain accurate records of interactions in CRM tools.
• Identify patterns and report trends to senior management to improve customer experience.
• Escalate unresolved issues and coordinate with third-party payment providers.
Qualifications
• 2+ years of customer support experience in fintech, e-commerce, or payment processing
environments.
• Hands-on experience with PayPal, chargebacks, payment gateways (Razorpay, Stripe, etc.), and
related processes.
• Strong understanding of payment systems, transaction flows, refunds, and dispute resolution.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive customer information with discretion and professionalism.
• Analytical mindset and ability to troubleshoot complex issues.
• Proficient in CRM systems and MS Office tools.
High Street Essentials
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