Chargeback Manager

The ideal candidate for this position will be responsible for various tasks related to chargeback management, dispute resolution, compliance, reporting, and communication. Your primary duties will include handling chargeback requests, investigating transaction details, and collecting necessary documentation to support disputes. Additionally, you will work closely with merchants, banks, and internal teams to resolve disputes effectively. It will be your responsibility to ensure that all chargeback processes comply with relevant regulations and card network rules. You will also be required to generate reports on chargeback trends, analyze data to identify patterns, and provide valuable insights for improvement. Clear and timely communication with customers, internal teams, and external partners will be a key aspect of this role. Strong communication skills will be essential in maintaining effective relationships and ensuring smooth operations.,