11 Chargeback Management Jobs

About the Gurus Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management platform. By understanding our clients needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics combined with deep industry expertiseto deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com. Duties and Responsibilities: Responsible for the Operations lead o...

As an Agent in this role, you will be responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. Your primary duties will include the following: - **Chargeback Management**: - Review and respond to chargeback claims promptly and accurately. - Compile necessary documentation and evidence to dispute unauthorized claims. - Monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns. - **Ethoca Alerts**: - Act swiftly on Ethoca alerts to reduce potential financial impact. - Document Ethoca cases and escalate unresolved issues to HQ. - **Order Processing**: - Monitor order completion and manage related follow-up tasks. - Ad...

As an Agent in this role, your main responsibilities will include managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. You will need to review and respond to chargeback claims promptly and accurately, compile necessary documentation to dispute unauthorized claims, and monitor chargeback trends to identify potential fraud patterns. It is crucial to act swiftly on Ethoca alerts to reduce financial impact by addressing fraudulent transactions and escalate unresolved issues to HQ. You will also be responsible for monitoring order completion, managing follow-up tasks, and addressing any issues affecting order processing. Handling minor billing escalations from age...

What You Will Do: Mitigate risks associated with chargebacks and customer disputes by implementing robust and standardized processes across business units to reduce occurrences Continuously improve and update the chargeback and dispute service system according to card scheme rules and requirements, focusing on process optimization Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution Collaborate with relevant business heads and senior stakeholders to conduct regular reviews, sharing insights on trends and strategies related to chargeback management Increase awareness of effective chargeback and dispute handling mechanisms...

The ideal candidate for this position will be responsible for various tasks related to chargeback management, dispute resolution, compliance, reporting, and communication. Your primary duties will include handling chargeback requests, investigating transaction details, and collecting necessary documentation to support disputes. Additionally, you will work closely with merchants, banks, and internal teams to resolve disputes effectively. It will be your responsibility to ensure that all chargeback processes comply with relevant regulations and card network rules. You will also be required to generate reports on chargeback trends, analyze data to identify patterns, and provide valuable insight...

As a Fraud Investigator at Cashfree, your primary responsibility will be to collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions. You will respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses. Additionally, you will be required to prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as necessary. Effective communication is key in this role, as you will be expected to communicate with internal and external stakeholders, providing updates on ongoing investigations and risk management activi...

PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitatescross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk. Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys. Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments. Position Summary We are seeking a passion...

You will collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies. Additionally, you will support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies. To excel in this role, you must have proficiency in SQL, Excel, and/or BI tools for analysis and reporting. Hands-on experience with transaction monitoring tools and data analytics platforms is also essential. Preferred qualifications include experience with chargeback management and fraud detection strategies, along with a Bachelor's degree in Business, IT, or a related field. Your strong analytical and problem-solving skills...

As an Agent in this role, you will be responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. Your primary duties will include the following: Chargeback Management: You will review and respond to chargeback claims in a timely and accurate manner, compiling necessary documentation and evidence to dispute unauthorized claims when applicable. It will be crucial to monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns to help mitigate future disputes. Ethoca Alerts: Acting swiftly on Ethoca alerts is essential to reduce potential financial impact by proactively addressing fraudulent transactions and unauthorized p...

Job Overview: We are seeking a Business Analyst - Payment Gateway to join our Tech and Product team. This role is critical to ensuring seamless transaction processing for our Travel OTA platform. The analyst will monitor and analyze the performance of our payment gateway systems, work with both internal and external stakeholders, and play a key role in improving payment success rates, reducing fraud risk, and enhancing the overall customer payment experience. Key Responsibilities: Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends. Investigate payment failures, analyze root causes, and collaborate with i...

Duties and Responsibilities: Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. To proactively maintain regular engagement with key client contacts in line with client expectations. Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures. Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled...