Chargeback Analyst

Job Description

Disputes Chargeback Specialist We are seeking a detail-oriented and proactive Disputes chargeback specialist. In this role, you will play a critical part in protecting the customer and banks assets by identifying and preventing fraud and non-fraud dispute activities related to credit card transactions, accounts, and chargebacks. You will be responsible for managing chargeback cases from initiation to resolution, ensuring compliance with regulations and minimizing financial losses. You will work closely with customers, merchants, financial institutions, and internal teams to ensure prompt and effective resolution of fraud cases, while maintaining high standards of customer service. Role & Responsibilities Investigate disputes and manage chargeback cases, including reviewing documentation, gathering evidence, and preparing responses to represent the bank's position. Place and remove chargeback on accounts post determining appropriate actions based on established procedures. Collaborate with supervisors to handle complex cases, including high-value chargebacks, ensuring timely blocking of accounts where necessary to protect the banks assets. Build and maintain effective communication with customers, merchants, financial institutions, and internal personnel to resolve fraud-related issues and chargeback disputes. Meet and exceed performance goals, including call and case quality, productivity, and customer satisfaction by delivering excellent service. Assist in identifying and implementing process improvements to enhance the efficiency and effectiveness of fraud detection and prevention activities and the chargeback process. Stay informed about the latest trends in fraud prevention and chargeback regulations, both nationally and globally, and recommend new tools, services, and best practices. Complete all required compliance and remedial training on schedule. Qualification : Graduation Mandatory Working Days : 5 working days, 2 rotational week offs CTC : Upto 3.80 LPA to 6.0 LPA Transportation : 2 Way Cab