Channel City Head Hyderabad

Job Overview

The Channel City Head will be responsible for driving the growth and profitability of the Loan Against Property (LAP) product in a specified city or region. This leadership role involves overseeing sales, business development, channel partnerships, and the overall customer experience in the LAP segment. The role requires strong leadership, a deep understanding of the local real estate market, and the ability to collaborate effectively with various stakeholders to achieve sales targets.

Key Responsibilities

1. Business Development

   • Drive the business strategy for the LAP product in the city, focusing on customer acquisition, revenue growth, and market share expansion.

   • Develop and implement sales plans, marketing campaigns, and partnerships to achieve business targets.

   • Identify and build relationships with key real estate agents, brokers, financial consultants, and other distribution channels.

2. Sales & Revenue Growth

   • Oversee a team of sales managers and loan officers to ensure sales targets and objectives are met.

   • Conduct regular meetings with sales teams to review progress, set targets, and discuss strategies to meet goals.

   • Optimize the sales process for the LAP product and provide continuous support to the sales force to enhance performance.

3. Team Leadership & Management

   • Manage, mentor, and motivate the city sales team to achieve high performance and align with the overall business objectives.

   • Conduct training sessions to ensure the team is well-versed in LAP product features, policies, and competitive advantages.

   • Monitor performance metrics of the sales team and implement corrective actions when necessary.

4. Channel Partnerships & Relationship Management

   • Establish and maintain strong relationships with key channel partners such as brokers, real estate developers, and financial planners.

   • Ensure effective management of the partner network, improving their productivity and ensuring compliance with company standards.

   • Monitor channel partner performance and engage in regular feedback sessions to enhance the partnership and maximize business outcomes.

5. Customer Experience & Retention

   • Ensure high customer satisfaction through smooth processing and timely disbursement of LAP loans.

   • Handle escalated customer queries and resolve issues in a prompt and effective manner.

   • Build long-term customer relationships by ensuring repeat business and referrals.

6. Risk Management & Compliance

   • Ensure adherence to all regulatory norms, internal policies, and procedures related to LAP offerings.

   • Work closely with the Risk and Credit teams to assess the risk profile of potential loans and ensure the quality of the loan book.

   • Monitor loan defaults and collaborate with the collections team to manage overdue accounts.

7. Market Insights & Competitor Analysis

   • Conduct regular market research and keep up-to-date with real estate trends, competitor offerings, and customer preferences.

   • Provide feedback to product teams to help improve LAP offerings based on market needs.

   • Identify and capitalize on emerging market opportunities.

8. Reporting & Analysis

   • Track sales performance, business growth, and key performance indicators (KPIs).

   • Prepare and submit monthly/quarterly reports to senior management, highlighting achievements, challenges, and action plans.

   • Analyze data to make data-driven decisions that support business objectives.

Key Skills & Qualifications

• Education

• Experience

• Knowledge

  • Strong understanding of Loan Against Property products and processes.

  • In-depth knowledge of the local real estate market, including property valuation, legal documentation, and market trends.

  • Familiarity with risk management, underwriting, and compliance processes.

• Skills

  • Strong leadership and team management skills.

  • Excellent interpersonal and communication skills.

  • Ability to drive business growth through strategic partnerships and effective relationship management.

  • Analytical mindset with the ability to understand financial metrics and market dynamics.

  • Proficient in CRM software and Microsoft Office Suite.

Personal Attributes

• Result-Oriented

• Entrepreneurial Mindset

• Relationship Builder

• Problem-Solver