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Channel Care Associate

Channel Care Associate

Pearson

1 - 5 years

3 - 7 Lacs

Noida

Posted:2 weeks ago| Platform:

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Skills Required

Associate Operations Data analysis Client satisfaction Quality improvement Excel Data management Data collection Channel management MS Office Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities*Support the Channel Operations Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved. Work with both internal teams and 3rd party test centres to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans. Support projects initiatives as provided by the Channel Operations Manager. Develop strong relationships with wider Pearson colleagues to maximize efficiencies. Respond to test centres requests and action them in line with the set processes. Key Activities*Provide regular reports and updates to Channel Operations Manager and other key stakeholders. Manage and respond to incoming channel care queries from 3rd party test centres. Support event testing by securing test centres and working with teams to ensure successful exam delivery. Monitor and manage 3rd party test centre test appointment availability to ensure client requirements are met. Essential Experience & Qualifications*Demonstrated experience with coordinating a range of responsibilities/projects. Confident in working independently and able to seek assistance and escalate concerns when required. Degree educated or equivalent. A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally. Demonstrated experience in coordinating multiple tasks to meet deadlines. Ability to adapt to new business practices and respond positively. Excellent English, both written and verbal. Fully familiar with the Microsoft Office suite, associated packages and AI. Demonstrated experience working with Excel - intermediate to advanced skills. Desirable Experience & Qualifications*International work experience and cultural awareness. Channel management or support experience. Experience in data analysis, documentation, and reporting (using Microsoft Excel, SmartSheet or similar tools).

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Channel Care Associate