Change Manager

You will be responsible for leading the change management activities within a structured process framework. This includes designing the strategic approach to managing change and supporting operations falling within the domain of change management. Your role will involve evaluating the change impact and organizational readiness to limit potential risks, as well as supporting training and communication as part of change management. You may also be involved in designing or delivering specialized training resources to the appropriate user base. As a Change Manager, you will be tasked with evaluating the risk of change and providing actionable guidelines on reducing the impact. Additionally, you will assess resistance in adopting the change at the user process and technology level. Managing the change portfolio to prepare for and successfully adopt the change will be a key part of your responsibilities. You will also be required to authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk. Conducting post-implementation reviews to assess the decisions and performance related to the change request will be part of your duties. You will support the change manager in decisions for major changes and evaluate Requests for Change (RFCs), available resources, impact of change, and organizational readiness. Validating that appropriate tests and evaluations are performed before high-risk changes are approved will also be crucial. Your role will involve documenting relevant processes and activities, as well as supporting the design of change implementation scheduling. Primary skills required for this position include Change Manager, Change Management, ITIL4 Foundation/Practice Certified, and SIAM foundation advantageous. Secondary skills needed for this role include reviewing a change implementation process, supporting the design and approving new change process models, and utilizing the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized. You will also be responsible for assessing the relative importance of emergency change requests, supporting the change manager during impact and risk assessment, and evaluating the efficacy of the emergency change implementation process. Other skills required for this role include compliance management, ISO 20000, ITIL, ITSM, SIAM, PMP, and soft skills such as customer relationship management, negotiation skills, collaboration and teamwork, problem-solving, assertiveness, conflict management, and being a quick learner. Please note that Exela is an equal opportunity employer and encourages job applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals from all military ranks or specialties will be considered for this position.,