Job
Description
As a Change Manager at Exela, your primary responsibility will be to lead the change management activities within a structured process framework. Your key responsibilities will include: - Designing the strategic approach to managing change and supporting operations falling within the domain of change management. - Evaluating the change impact and organizational readiness to limit potential risk. - Supporting training and communication as part of change management, including designing or delivering specialized training resources to appropriate user base. - Evaluating the risk of change and providing actionable guidelines on reducing the impact. - Evaluating resistance in adopting the change at the user process and technology level. - Managing the change portfolio to prepare for and successfully adopt the change. - Authorizing minor change requests and coordinating with the Change Advisory Board for changes presenting higher risk. - Conducting post-implementation reviews to assess decisions and performance related to the change request. - Supporting the change manager in decisions for major changes. - Evaluating Requests for Change (RFCs), available resources impact of change, and organizational readiness. - Validating that appropriate tests and evaluations are performed before high-risk changes are approved. - Documenting relevant processes and activities. - Supporting the design of change implementation scheduling. Your primary skills should include Change Manager, Change Management, ITIL4 Foundation / Practice Certified, and SIAM foundation advantageous. Your secondary skills should involve various aspects such as reviewing a change implementation process, supporting the design and approving new change process models, assessing the relative importance of emergency change requests, facilitating cross-departmental collaboration necessary for change management, evaluating and improving the change management process, and initiating process improvements. Additionally, your qualifications should encompass expertise in ITIL, ITSM, SIAM, PMP, Compliance management, ISO 20000, and soft skills like customer relationship management, negotiation skills, collaboration and teamwork, problem-solving, assertiveness, conflict management, and quick learner. Please note that Exela is a business process automation leader with a global footprint and proprietary technology aimed at providing digital transformation solutions to enhance quality, productivity, and end-user experience for its customers worldwide. Exela serves a diverse range of industries including finance & accounting, human capital management, legal management, banking, healthcare, insurance, and public sectors. This summary provides an overview of the job description for the position of Change Manager at Exela. As a Change Manager at Exela, your primary responsibility will be to lead the change management activities within a structured process framework. Your key responsibilities will include: - Designing the strategic approach to managing change and supporting operations falling within the domain of change management. - Evaluating the change impact and organizational readiness to limit potential risk. - Supporting training and communication as part of change management, including designing or delivering specialized training resources to appropriate user base. - Evaluating the risk of change and providing actionable guidelines on reducing the impact. - Evaluating resistance in adopting the change at the user process and technology level. - Managing the change portfolio to prepare for and successfully adopt the change. - Authorizing minor change requests and coordinating with the Change Advisory Board for changes presenting higher risk. - Conducting post-implementation reviews to assess decisions and performance related to the change request. - Supporting the change manager in decisions for major changes. - Evaluating Requests for Change (RFCs), available resources impact of change, and organizational readiness. - Validating that appropriate tests and evaluations are performed before high-risk changes are approved. - Documenting relevant processes and activities. - Supporting the design of change implementation scheduling. Your primary skills should include Change Manager, Change Management, ITIL4 Foundation / Practice Certified, and SIAM foundation advantageous. Your secondary skills should involve various aspects such as reviewing a change implementation process, supporting the design and approving new change process models, assessing the relative importance of emergency change requests, facilitating cross-departmental collaboration necessary for change management, evaluating and improving the change management process, and initiating process improvements. Additionally, your qualifications should encompass expertise in ITIL, ITSM, SIAM, PMP, Compliance management, ISO 20000, and soft skills like customer relationship management, negotiation skills, coll
