Cross Functional Lead - L2 Wipro Limited

8.0 - 14.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to achieve process KPIs and service level targets will be a key part of your role. During critical incidents, you will act as a crisis manager, guide pro-active problem management, address critical issues to prevent change failures, and ensure the up-to-date maintenance of the CMDB to achieve availability and capacity targets. Adherence to processes, meeting quality norms of Wipro and the customer, driving internal audits, defining and driving service improvement programs based on external audit findings, and reporting to the customer on all process areas as per contractual agreements are also part of the responsibilities associated with this role. To be successful in this position, you should have 10-14 years of experience in ITSM practice managing various ITIL process roles such as incident manager, problem manager, change manager, and asset and configuration manager. Additionally, you should have certifications such as ITIL V4 MP/ITIL 2011 Expert/ITIL 2011 Intermediate, SIAM Foundation/Architect Certification, and good knowledge of ITSM tools like ServiceNow, Remedy, and HPSM. Capability to deliver ITIL trainings, excellent team management skills, interpersonal skills, presentation skills, verbal and written communication skills, facilitation skills, documentation skills, and process flow diagramming skills are also required. The mandatory skills for this role include Business MSI Multi-Sourcing Integration, and the desired experience is 8-10 years. Wipro is transforming into a modern digital transformation partner with bold ambitions, and we are looking for individuals inspired by reinvention. If you are motivated by continuous evolution and empowerment to design your own reinvention, join us at Wipro to realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Posted 3 days ago

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Change Manager Exela Technologies

10.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for leading the change management activities within a structured process framework. This includes designing the strategic approach to managing change and supporting operations falling within the domain of change management. Your role will involve evaluating the change impact and organizational readiness to limit potential risks, as well as supporting training and communication as part of change management. You may also be involved in designing or delivering specialized training resources to the appropriate user base. As a Change Manager, you will be tasked with evaluating the risk of change and providing actionable guidelines on reducing the impact. Additionally, you will assess resistance in adopting the change at the user process and technology level. Managing the change portfolio to prepare for and successfully adopt the change will be a key part of your responsibilities. You will also be required to authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk. Conducting post-implementation reviews to assess the decisions and performance related to the change request will be part of your duties. You will support the change manager in decisions for major changes and evaluate Requests for Change (RFCs), available resources, impact of change, and organizational readiness. Validating that appropriate tests and evaluations are performed before high-risk changes are approved will also be crucial. Your role will involve documenting relevant processes and activities, as well as supporting the design of change implementation scheduling. Primary skills required for this position include Change Manager, Change Management, ITIL4 Foundation/Practice Certified, and SIAM foundation advantageous. Secondary skills needed for this role include reviewing a change implementation process, supporting the design and approving new change process models, and utilizing the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized. You will also be responsible for assessing the relative importance of emergency change requests, supporting the change manager during impact and risk assessment, and evaluating the efficacy of the emergency change implementation process. Other skills required for this role include compliance management, ISO 20000, ITIL, ITSM, SIAM, PMP, and soft skills such as customer relationship management, negotiation skills, collaboration and teamwork, problem-solving, assertiveness, conflict management, and being a quick learner. Please note that Exela is an equal opportunity employer and encourages job applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals from all military ranks or specialties will be considered for this position.,

Posted 3 days ago

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