Change Management Application support

Job Description

Job Description (JD): Role: Incident, Problem Change and Release Management teamMust have experience in L2 / Application Support Location: Hyderabad/Chennai/Pune Responsibilities: Team members - USI: Team members follow the shift cadence to support 24x7 Owns incident management process and ensure the protocols are diligently followed. Respond to Problem Tickets / Incidents reported, initiate the incident management process to work with application teams to identify the root cause. Work with business and application development teams to identify the urgency and impact to business to categorize Priority & Severity Logging all the incidents and their resolutions to further process on trend analysis Drive and Co-ordinate the problem ticket triaging with the delivery team and incident management team via chat and bridge calls on either MS Teams or Zoom Handle end-to-end communications with IT and Business Leaders P1 and P2 Incidents Coordinate with Release Managers, DevOps and Applications team for Major and Semi-Major releases / deployment coms between onsite and offshore are co ordinated Coordinate release/deployment activities with multiple teams involved in that release/deployment via chat and bridge call on MS Teams & Zoom Handle end-to-end communications for Major and Semi-Major releases. Participate in cross trainings within the teams. Job Type: Full-time Pay: Up to ₹1,300,000.00 per year Schedule: Day shift Work Location: In person