Production support

Job Title:- Production Support

Client Name:- Kanini Software

Requirements

Should have a good knowledge and experience on the Incident and Problem Management processes.
Should have 6+ years of experience in working with ITSM processesShould have an understanding of Change and Release Management process.Follow up on the problem tickets with the product delivery team / incident management team for closure.Participate in daily scrum calls with the product delivery team to understand the incident/problem ticket triaging updates.Should be open to work with multiple teams to help with process documentations.Create/update SOPs or wiki for the processShould have good communication and written skillsShould be a self-motivated team playerShould be willing to work in any of the 3 shifts as this needs 24x7 supportStrong problem solving, analytical, and time management skills

Job Type: Full-time

Pay: Up to ₹800,000.00 per month

Shift:

• Rotational shift

Work Location: In person