Production support

Job Description

Job Title:- Production Support Client Name:- Kanini Software Requirements Should have a good knowledge and experience on the Incident and Problem Management processes. Should have 6+ years of experience in working with ITSM processes Should have an understanding of Change and Release Management process. Follow up on the problem tickets with the product delivery team / incident management team for closure. Participate in daily scrum calls with the product delivery team to understand the incident/problem ticket triaging updates. Should be open to work with multiple teams to help with process documentations. Create/update SOPs or wiki for the process Should have good communication and written skills Should be a self-motivated team player Should be willing to work in any of the 3 shifts as this needs 24x7 support Strong problem solving, analytical, and time management skills Job Type: Full-time Pay: Up to ₹800,000.00 per month Shift: Rotational shift Work Location: In person