Production support

Level 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.

What a typical day looks like:

1. MES / Factory Applications - 4+ Years of Exp
2. Implementation / Deployment Experience 3. Good to have ERP & Quality Process understanding

The experience were looking to add to our team:

• Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
• Determine whether issues can be resolved via configuration changes or require deeper code fixes
• Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
• Investigate production logs, error traces, and user-reported symptoms
• Compile RCA reports and recommend preventive measures
• Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them
• Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
• Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities