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10.0 - 20.0 years
35 - 45 Lacs
navi mumbai
Work from Office
Role & responsibilities The Sales / Commercial Head is responsible for driving the revenue and growth strategy of the CFS (Container Freight Station) business unit by overseeing customer service, sales operations, safety compliance, digitization initiatives, and achievement of financial targets including revenue, volume, and EBITDA. 1. Compliance and Safety Implementation Ensure adherence to all regulatory and statutory compliances across operations. Actively advocate and implement safety protocols and initiatives in coordination with all stakeholders. Drive a culture of safety and compliance within the sales and commercial team. 2. Customer Care & Retention Ensure the customer service team is structured to provide responsive and effective support to clients. Build a culture of customer centricity across the sales and service functions. Create additional touchpoints for key clients beyond the sales team to proactively resolve issues and build strong relationships. Monitor and improve customer satisfaction levels regularly. 3. Volume and Revenue Achievement Deliver volume target of 118,339 TEUs and revenue of 1663 Mn for the financial year. Identify and execute business development strategies to grow market share. Track sales pipeline and conversion metrics regularly to meet revenue goals. 4. EBITDA Achievement Achieve annual EBITDA target of 406 Mn for the NSH CFS. Ensure profitability of deals and efficient cost control in commercial operations. Collaborate with finance and operations to optimize margins. 5. Digitization and CRM Utilization Drive adoption of CRM tools across the sales team. Ensure accurate and timely updates of all sales activities, leads, and client interactions in the CRM system. Use CRM analytics for better forecasting, performance management, and decision-making. Preferred candidate profile : Strong leadership and team management abilities Excellent negotiation and communication skills Customer-first mindset with experience in managing key accounts Analytical thinking and comfort with data tools (CRM, MS Excel, etc.) Knowledge of logistics, CFS operations, and market dynamics Familiarity with compliance and safety norms relevant to CFS operations Postgraduate in Business Management, Logistics, or related field Proven track record in achieving revenue and profitability targets Experience in leading large teams and working with cross-functional stakeholders
Posted 1 day ago
12.0 - 19.0 years
15 - 27 Lacs
moradabad, dalpatpur
Work from Office
Job Purpose We are seeking an experienced Sales & Marketing Manager EXIM / ICD / Logistics to drive business growth at ICD Dalpatpur . The role focuses on export-import (EXIM) sales , rail logistics , and customer acquisition , while ensuring operational alignment with Rail Ops, ICD Ops, and Accounts. Key Responsibilities Lead EXIM sales & marketing for Ludhiana / Delhi NCR region to grow train volumes from ICD Dalpatpur. Acquire new customers from target catchment areas and competitor ICDs while retaining and expanding existing accounts. Map clients, identify improvement areas, and implement measures to maximize customer satisfaction . Prepare and negotiate commercial agreements; ensure timely payment collections . Offer end-to-end logistics solutions covering rail movement, ICD/CFS operations, and last-mile delivery. Build, mentor, and empower the sales team ; set KPIs and review performance. Coordinate with operations and accounts teams for smooth execution. Plan train schedules and container movements; monitor market trends and competition. Generate MIS reports and analytics to aid management decision-making. Required Skills & Competencies Strong knowledge of ICD, CFS, Rail Logistics, EXIM operations . Proficient in sales strategy, negotiation, and customer relationship management. Analytical, problem-solving, and organizational skills. Excellent oral & written communication skills. Team leadership and performance management experience. Proficiency in MS Office, MIS reporting, and market analysis . Key Result Areas Achievement of monthly and annual sales & revenue targets . Increase in market share for ICD Dalpatpur. Improved customer retention and satisfaction scores . Reduction in overdue payments and credit risk. Efficient coordination across departments to meet operational timelines. Industry: Logistics / EXIM / Rail Operations / ICD / CFS Functional Area: Sales & Marketing ICD, Rail Logistics, EXIM Cargo Employment Type: Full Time, Permanent Apply Now if you have a proven track record in EXIM sales and a passion for growing logistics business in a competitive market.
Posted 1 week ago
10.0 - 20.0 years
10 - 20 Lacs
chennai
Work from Office
Role & responsibilities Drive Successful profitable business with identified set of customers so as to contribute towards overall CFS goals. Achieve targets as assigned by commercial head through various available revenue streams. Map each customer to have better visibility of customer activities. Ensure deep selling to existing customers so as to increase the share of wallet from them. Maintain a healthy target customer pipeline and ensure new customers are gained on a constant basis. Liase with BU head and commercial head for pricing matters as needed including pricing requests for specific customers as needed. Work closely with operations / customer support / sales in the process of quoting rates for eg :- pricing req for special equipment, reefers etc. From time to time work with BU head and commercial head to decide on pricing strategy and approach to be taken while quoting rates. Closely monitor and follow up for receivables from customers. Responsible to ensure data as needed for various reports is generated on time and reports are sent on time. Same data to be sent to BU head and commercial head. Maintain updated data from various sources like terminal data / industry data giving competitive scenario / available mkt information. Preferred candidate profile
Posted 2 weeks ago
8.0 - 13.0 years
6 - 16 Lacs
visakhapatnam, navi mumbai, delhi / ncr
Work from Office
Job Purpose This role will report to the Head of the department who is based in Mumbai/ Belapur. The individual will support Sales for CFS, the role not limited to CFS, also for other units viz; Freight forwarding, Transportation, Warehousing, FLML ( First Mile & Last Mile) and other new services introduced by the organization related to organizations core activity of Logistics. This position will work as part of Mumbais Sale Team CFS. Specifically, this position will be responsible to support /manage / plan / execute Organizational Sales, to serve customers by selling various services by meeting customer’s expectations. This incumbent will partner and support the Sales team with emphasis to increase volume of containers w.r.t Imports ( BCO’s / CHA / Forwarders). Exports (, Factory & Dock Stuffing) and related services of Freight forwarding, Bonded and General Warehousing, Transportation and any new activity introduced In addition, this role will manage / utilize / coordinate respective teams viz, Operations, Finance, Accounts, Freight Forwarding, Transport, Warehousing. FMLM, IT and other Panel CFS’s. Experience : 8-10 years Roles & Responsibilities: Increase the market reach for the Organization Sales development, lead generation and relationship building Ability to develop and implement successful sales strategies, including proposals, presentations and contracts Maximize Revenue for the Organization by conversion of business and accomplish sales targets Analyse the sales gap for volume retention Resolving Customer complaints by investigating problems, developing solutions and making recommendations to the reporting Manager Contributes to team efforts by accomplishing related targets Team player and communicator Qualification: (Mention Specific qualification) Bachelor in Commerce / Engineer / Arts Preferred if Management in Marketing Skill Requirements (Mention specific Skills) Strong negotiation skills Prior experience in the logistics industry is must Key Result Areas Effective Sales plan Achieving the Sales target Achieving the Revenue targets Achieving the Value addition to existing & New customer to increase the offerings that includes but not limited to CFS , TRANSPORTATION, OCEAN FREIGHT, WAREHOUSING
Posted Date not available
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