Central Reservation Executive

We are looking for someone who loves speaking with guests, understands hospitality, and can confidently handle reservations and conversions across multiple properties. If you enjoy helping people, closing direct bookings, and creating a smooth guest experience, this role might fit you well

What you will handle

• Attend inbound calls, WhatsApp and email inquiries for all properties

• Convert leads into direct bookings by understanding guest needs and property offerings

• Share accurate room availability, pricing, promotions and policies

• Upsell higher room categories, add-ons and experiences

• Coordinate with on-ground teams for booking confirmations and special requests

• Maintain complete records in PMS and CRM without errors

• Follow response time and conversion targets

• Create a positive guest experience before check-in

• Cross-sell other properties when needed

• Report daily booking, lead status and pipeline

Skills that will help you succeed

• Clear and confident communication

• Ability to handle objections and pitch value

• Basic understanding of OTA, direct booking and reservation process

• Good typing and email writing skills

• Comfortable using PMS, CRM, Excel or Google Sheets

• Calm attitude with problem solving approach

• Sales focused mindset

Preferred background

• Experience in hotel reservations, front office, call center, BPO or travel desk

• Hospitality or relevant qualification (not mandatory if you are great at sales)