Central Reservation Executive

We are looking for someone who loves speaking with guests, understands hospitality, and can confidently handle reservations and conversions across multiple properties. If you enjoy helping people, closing direct bookings, and creating a smooth guest experience, this role might fit you well

What you will handle

Attend inbound calls, WhatsApp and email inquiries for all properties

Convert leads into direct bookings by understanding guest needs and property offerings

Share accurate room availability, pricing, promotions and policies

Upsell higher room categories, add-ons and experiences

Coordinate with on-ground teams for booking confirmations and special requests

Maintain complete records in PMS and CRM without errors

Follow response time and conversion targets

Create a positive guest experience before check-in

Cross-sell other properties when needed

Report daily booking, lead status and pipeline

Skills that will help you succeed

Clear and confident communication

Ability to handle objections and pitch value

Basic understanding of OTA, direct booking and reservation process

Good typing and email writing skills

Comfortable using PMS, CRM, Excel or Google Sheets

Calm attitude with problem solving approach

Sales focused mindset

Preferred background

Experience in hotel reservations, front office, call center, BPO or travel desk

Hospitality or relevant qualification (not mandatory if you are great at sales)