Center Operations Manager

As a Center Operations Manager at our IT product development center in Vizag, AP, India, your role is crucial in overseeing daily floor operations with a focus on optimizing efficiency and fostering a productive work environment. Your strong leadership skills and experience in managing cross-functional teams will be instrumental in ensuring seamless coordination and operational success. **Key Responsibilities:** - **Team Leadership & Coordination** - Oversee software development, quality assurance, and IT support teams" day-to-day activities. - Ensure teams follow Agile, Scrum, or other project management methodologies. - Allocate tasks, track progress, and resolve roadblocks to meet project timelines. - Cultivate a collaborative, accountable, and continuously improving work culture. - **Operational Oversight & Infrastructure Management** - Provide necessary tools, software, and hardware for efficient workflow. - Collaborate with IT support teams to troubleshoot technical issues and optimize system performance. - Maintain a secure and well-equipped workplace to enhance productivity. - **Performance Monitoring & Reporting** - Monitor key performance indicators (KPIs) to assess team efficiency and effectiveness. - Offer insights and reports to senior management on operational performance. - Identify process gaps and implement strategies for operational excellence. - **Compliance & Risk Management** - Ensure compliance with data security policies, ISO, SOC standards, and company regulations. - Collaborate with internal auditors to uphold certifications and workplace compliance. - Enforce confidentiality, intellectual property protection, and ethical work practices. - **Employee Engagement & Workplace Culture** - Serve as a primary contact for employee concerns and escalate issues when necessary. - Drive initiatives to boost employee satisfaction, retention, and professional growth. - Arrange team-building activities and wellness programs to nurture a positive work culture. This role demands a proactive leader who can drive operational success through effective team management, infrastructure oversight, performance monitoring, compliance adherence, and employee engagement. Your efforts will play a pivotal role in maintaining a high-performing and harmonious work environment within our technology-driven organization.,