Center IOT Experience Lead

Role Summary

Senior Manager | NB-IoT NB-IoT Experience

Desired Skills & Experience

1. 1015 years of telecom experience

   , with significant exposure to

   NBIOT RAN optimization and performance leadership roles

   .
2. Strong expertise in

   NB-IoT RAN performance, KPI frameworks, and device-level analytics

   .
3. Proven track record in

   network optimization, RCA Building, and cross-domain collaboration

   .
4. Demonstrated experience in

   customer SLA management, smart meter performance assurance and capacity planning

   .
5. Strong leadership, stakeholder management, and executive communication skills.
6. Experience in

   digital process transformation and building efficient customer journeys

   .
7. Strong Knowledge of

   OEM/vendor-specific tools (Nokia, Ericsson, Samsung etc.)

   preferred.

Key Responsibilities

1. NBIOT KPIs | Strategic Performance & Optimization

1. Own and drive the

   NB-IoT RAN KPI strategy

   , ensuring continuous improvement and optimization of network and device performance.
2. Define

   Methods of Procedure (MOPs)

   and

   corrective actions

   for performance enhancement.
3. Lead

   network parameter and GPL compliance audits

2. IoT Analytics & Digital Transformation

1. Establish frameworks to

   correlate device KPIs (IMSI-level) with network KPIs (cell-level)

   for holistic performance assurance.
2. Drive

   digital process automation, data-driven decision-making and Digital journey enhancements

   for IoT assurance and experience management.

3. NB-IoT Device Performance & Assurance

1. Establish a

   device performance framework

   to monitor, measure and optimize IoT device KPIs.
2. Conduct

   device-level RF KPI analysis

   (RSRP, SINR, communication success/failure rates) to identify performance bottlenecks.
3. Drive

   HES (Head End System)-based analytics

   for smart meter performance, ensuring SLA compliance with customers.
4. Coordinate device-level performance audits and provide corrective MOPs to B2B and field teams to improved service delivery.
5. Ensure device performance benchmarks are aligned with customer agreements, regulatory requirements, and internal quality standards.
6. Lead

   device troubleshooting, overseeing RCA and closure of performance-related Service Requests (SRs)

   for smart meters and other IoT devices

4. Cross-Functional Leadership & Governance

1. Collaborate with Planning, Operations, B2B, Mobility Services and CORE Teams

   by ensuring accountability and timely action closure.
2. Drive

   interlocks across departments

   to improve RF cell KPIs, device KPIs, and Performance journeys.

5. Customer Experience & Escalation Governance

1. Act as escalation owner for critical NB-IoT and smart meter performance issues.
2. Provide

   root cause analysis (RCA)

   and ensure timely closure of customer-impacting issues.
3. Partner with B2B teams to define device delivery MOPs and guarantee best-in-class IoT service delivery.

6. Innovation, Trials & New Feature Enablement

1. Lead

   Proof of Concepts (POCs), pilots, and new feature evaluations

   for NB-IoT parameters and solutions.
2. Provide executive-level recommendations for

   feature adoption and roadmap integration

   .

7. Capacity & Resource Planning

1. Develop and execute

   NB-IoT capacity planning roadmaps

   aligned with growth projections and enterprise requirements.
2. Ensure device-level performance meets customer agreements and supports business scalability.