Center Head

**Job Description** **Role Overview:** As a key member of Niva Bupa Health Insurance Company Limited, headquartered in Gurugram, Haryana, India, your role will involve overseeing the daily operations of the center. This includes managing customer service, sales, and administrative functions to ensure the smooth functioning of the business. **Key Responsibilities:** - Lead, manage, and mentor a team of employees to ensure their performance, development, and motivation are at optimal levels. - Develop and implement strategies aimed at achieving business growth targets, such as identifying new business opportunities and expanding market share. - Build and maintain strong relationships with customers to enhance customer satisfaction and loyalty. - Drive sales growth by effectively managing and motivating the team to meet sales targets. - Ensure compliance with relevant regulations and company policies. - Monitor and manage center-level budgets and expenses effectively. - Conduct regular training sessions to enhance the team's skills and knowledge on products, processes, and customer service. - Analyze key performance indicators (KPIs) to track progress, identify areas for improvement, and make data-driven decisions. - Deliver high-quality customer service by addressing inquiries and resolving issues promptly and effectively. **Qualifications Required:** - Leadership, Team Management, and Communication skills - Experience in the health insurance or healthcare industry - Strategic Planning and Business Development skills - Customer Relationship Management skills - Bachelor's degree in Business Administration, Healthcare Management, or related field - Knowledge of health insurance policies and regulations **Note:** Interested candidates can reach out via mail or phone for further details. **Contact Details:** - Phone: 8893004377 - Email: Hirandas.p@nivabupa.com,