CCE Trainer - Call Center

Role Overview:

We are seeking a passionate and skilled Trainer for Customer Care Executive (Call Center) to train and mentor candidates with locomotor disabilities under our placement-linked skill development training program. The trainer will be responsible for delivering structured training sessions, developing employability skills, and preparing candidates for successful careers in the call center and customer service industry.

Key Responsibilities:

• Deliver classroom and practical training on the Customer Care Executive (Call Center) curriculum as per standards.
• Train students in call center basics, communication skills, customer handling, computer skills, and workplace behavior.
• Adapt training methodologies to suit the needs of persons with locomotor disability.
• Conduct role plays, mock calls, and interactive sessions to build real-life workplace scenarios.
• Monitor student progress and provide personalized mentoring, motivation, and feedback.
• Maintain training records, attendance, and assessment reports.
• Coordinate with the placement team for student interviews and job readiness.
• Ensure an inclusive, supportive, and accessible learning environment.

Required Skills & Competencies:

• Strong knowledge of call center operations, customer service processes, and telecom/IT-enabled services.
• Excellent communication skills in English and Hindi (local language proficiency preferred).
• Ability to use computers, MS Office, and call center software/tools.
• Experience in training/teaching, preferably in skill development or the BPO sector.
• Empathy, patience, and the ability to work with persons with disabilities.
• Strong interpersonal, motivational, and problem-solving skills.

Qualifications & Experience:

• Graduate in any discipline (preferably Commerce, Management, or IT).
• Minimum 2–3 years of work experience in a call center / BPO / customer care executive role.
• Prior experience as a trainer in skill development programs will be an added advantage.
• Certification in training, soft skills, or BPO operations is desirable

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person