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CBS - MBA - Content Services - Senior Associate-Technical Writing

CBS - MBA - Content Services - Senior Associate-Technical Writing

5 - 6 years

7 - 8 Lacs

kochi

Posted:16 hours ago| Platform:

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Skills Required

robohelp adobe acrobat content management assurance excel pdf technical writing project management consulting visio

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for accomplished technical writer with strong research and content creation skills. In this role, you will prepare, review, revise and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation, with very little guidance or supervision. You will synthesize business requirements and help support on strategic or deeply complex documentation scenarios in a cross-team environment.

Your key responsibilities

Create and review user/administrator guides, installation guides, video tutorials, online help, and developer documentation for products/services
Collaborate with cross-functional teams to analyze the business problem and the communication/training requirement
Identify information gaps, gather process/application knowledge and conduct audience analysis to define the informational architecture and appropriate instructional design approach
Write crisp, concise and easy-to-follow technical documents
Organize and present information through diagrams, flow charts and process flow maps
Evaluate organization structure to help improve content management
Provide recommendations on best practices in technical documentation to customers
Schedule the writing deliverables, review the content deliverable quality, serve as the liaison between the product team and the content/creative team
Ensure that the content is compliant with EY brand guidelines and Microsoft Manual of Style for Technical Publications

Skills and attributes for success

Logical and structured in thought and communication; ability to accurately comprehend ideas, expectations and concerns
Ability to clearly communicate complex messages to a variety of audiences
Excellent verbal and written communication skills
Detail oriented and problem-solving mindset

To qualify for the role, you must have

At least 5-6 years of related experience
Bachelor s or master s degree, preferably in English literature or mass communication

Ideally, you ll also have

Working knowledge of tools such as Visio, Snagit and RoboHelp
Aptitude and willingness to continually expand your core skillset

Technologies and tools

Proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat/PDF-XChange
Knowledge in Project Management tools and methods

An eye for informational architecture
Ability to understand how complex systems work and translate the technical jargon into simplified documents
Proven record of independently managing the end-to-end documentation creation process
Familiarity with recent tools and technologies and the basic logical working of tools and platforms
Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure

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CBS - MBA - Content Services - Senior Associate-Technical Writing