CBS- BMC- BMC Enablement-SCORE-Admin-Associate

The opportunity  
The SCORE ((System for Communication Oversight, Review and Evaluation) Administration team manage a rigorous global assessment process, diligently making sure users abide by EY guidelines and policies and best practices when developing externally facing materials. We play a critical role in upholding the reputation of our brand in the market, by ensuring the materials produced maintain the high-quality standards expected by EY's leaders. As an Associate SCORE Administrator, your role is to work closely with various global teams to administratively support the SCORE process. Tasks will include managing the workflow, ensuring reviews are delivered seamlessly and in a timely manner, and coordinating the Global SCORE mailbox and tool to ensure reviews are correctly routed. Furthermore, the role will require you to multitask, manage multiple high-priority tasks, demonstrate prioritization skills, and maintain optimal time management under the pressure of stringent deadlines.  Your key responsibilities  

Administrate and coordinate the Global SCORE tool / mailbox to ensure the reviews of SCORE materials are correctly routed according to specific reviewer workflows profile.

Evaluate submissions for missing documentation, verify submission checklists, populate relevant databases with the required information, and communicate next steps to content submitters.

Monitor the progress of reviews, and work with the teams and individuals involved to ensure seamless and timely delivery.

Respond promptly and efficiently to queries and adhere to delivery times and SLAs.

Act as the primary point of contact for submitters and review teams

Collaborate with the various teams and individuals in the SCORE process to ensure timely and seamless delivery of reviews.

Manage workflow based on defined processes and SLAs.

Manage multiple high-priority tasks in a deadline-driven environment.

Have excellent analytical and critical thinking skills and be flexible to adapt to changing requirements.

Can communicate effectively with employees at all levels.

 Skills and attributes for success  

Excellent communicationAbility to communicate effectively with employees across different levels in the organization.

Strong multitaskingAbility to manage multiple high-priority tasks concurrently.

Time managementThe role requires completing tasks in a deadline-driven environment, so efficient time management is crucial.

Analytical and critical thinking skillsThe ability to analyse situations, apply critical thinking, and make decisions is essential for this role.

AdaptabilityAbility to adapt quickly and efficiently to changing requirements.

Information securityImportant to adhere to EYs Information Security guidelines and report incidents promptly.

Project planningEffective planning and execution of administrative and review processes for SCORE are a big part of the role.

Listening skillsEffective listening skills to ensure clear and accurate communication.

Personal learning developmentEager to continuously learn and develop professionally.

Planning and organizingGood at strategizing and arranging tasks for efficient workflow.

Customer focusDedicated to meeting both internal and external customer expectations. Attention to detail is required along with problem solving skills.

 To qualify for the role, you must have  

Bachelors or masters degree

Project Management skills

2-4 years of relevant experience

 Technologies and Tools  

Proficiency in using Microsoft Office Suite, including PowerPoint, Word, and Excel is mandatory.

Expertise in Microsoft Outlook required.

Familiarity with SharePoint and data visualization tools can be considered an advantage.