CBS- BMC- BMC Enablement-SCORE-Admin-Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The SCORE ((System for Communication Oversight, Review and Evaluation) Administration team manage a rigorous global assessment process, diligently making sure users abide by EY guidelines and policies and best practices when developing externally facing materials. We play a critical role in upholding the reputation of our brand in the market, by ensuring the materials produced maintain the high-quality standards expected by EY's leaders.

As an Associate — SCORE Administrator, your role is to work closely with various global teams to administratively support the SCORE process. Tasks will include managing the workflow, ensuring reviews are delivered seamlessly and in a timely manner, and coordinating the Global SCORE mailbox and tool to ensure reviews are correctly routed. Furthermore, the role will require you to multitask, manage multiple high-priority tasks, demonstrate prioritization skills, and maintain optimal time management under the pressure of stringent deadlines.

Your key responsibilities

• Administrate and coordinate the Global SCORE tool / mailbox to ensure the reviews of SCORE materials are correctly routed according to specific reviewer workflows profile.
• Evaluate submissions for missing documentation, verify submission checklists, populate relevant databases with the required information, and communicate next steps to content submitters.
• Monitor the progress of reviews, and work with the teams and individuals involved to ensure seamless and timely delivery.
• Respond promptly and efficiently to queries and adhere to delivery times and SLAs.
• Act as the primary point of contact for submitters and review teams
• Collaborate with the various teams and individuals in the SCORE process to ensure timely and seamless delivery of reviews.
• Manage workflow based on defined processes and SLAs.
• Manage multiple high-priority tasks in a deadline-driven environment.
• Have excellent analytical and critical thinking skills and be flexible to adapt to changing requirements.
• Can communicate effectively with employees at all levels.

Skills and attributes for success

• Excellent communication: Ability to communicate effectively with employees across different levels in the organization.
• Strong multitasking: Ability to manage multiple high-priority tasks concurrently.
• Time management: The role requires completing tasks in a deadline-driven environment, so efficient time management is crucial.
• Analytical and critical thinking skills: The ability to analyse situations, apply critical thinking, and make decisions is essential for this role.
• Adaptability: Ability to adapt quickly and efficiently to changing requirements.
• Information security: Important to adhere to EY’s Information Security guidelines and report incidents promptly.
• Project planning: Effective planning and execution of administrative and review processes for SCORE are a big part of the role.
• Listening skills: Effective listening skills to ensure clear and accurate communication.
• Personal learning & development: Eager to continuously learn and develop professionally.
• Planning and organizing: Good at strategizing and arranging tasks for efficient workflow.
• Customer focus: Dedicated to meeting both internal and external customer expectations. Attention to detail is required along with problem solving skills.

To qualify for the role, you must have

• Bachelor’s or master’s degree
• Project Management skills
• 2-4 years of relevant experience

Technologies and Tools

• Proficiency in using Microsoft Office Suite, including PowerPoint, Word, and Excel is mandatory.
• Expertise in Microsoft Outlook required.
• Familiarity with SharePoint and data visualization tools can be considered an advantage.

What we look for

• Self-motivated individuals with a strong desire for continuous learning and professional development.
• A team player with strong problem-solving capabilities, exceptional analytical thinking skills, and a flexible, positive attitude.
• Individuals who are attentive and responsive, committed to delivering high-quality work on schedule.
• Excellent communication skills, able to effectively liaise with team members, clients, and stakeholders at all levels.
• A careful eye for detail, able to evaluate and process documentation effectively.
• Ability to adapt quickly in high-pressure situations and maintain a creative problem-solving mindset.
• Flexibility to work during varying shifts, accommodating global time zones.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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