Case Management Specialist

The Level 2 Executive will be responsible for handling escalated cases, providing advanced support, and ensuring the efficient resolution of complex issues. You will need to have a deep understanding of case management processes, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: - Manage escalated cases and provide comprehensive support for timely and effective resolutions. - Leverage SAAS-based case management platforms and systems with advanced technical proficiency. - Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols. - Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives. Required Candidate Profile: - Minimum of 1-2 years of experience in a Level 2 or similar role within a case management system. - Excellent written and verbal communication skills. - Strong ability to work collaboratively with cross-functional teams. - Familiarity with the Education Industry and case management best practices. Educational Qualifications: - UG: Any Graduate - PG: Any Postgraduate - Others: Proficiency in MS OFFICE Suite Location: Jaipur Industry Type: Education Employment Type: Full-Time, Permanent Work Timing: Day shift (1 rotational week off),