Care Team Associate (Chat Support Executive)

1 - 6 years

2 - 6 Lacs

Posted:16 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Care Team Associate Job Description

Position Overview The Care Team Associate is responsible for supporting the Care Team by handling various data entry tasks to keep information organized and up-to-date. This will give the Care Team Representatives more time to spend working directly with customers. The Care Team Associate role requires good written communication skills in English. This role is not expected to speak on phone calls directly with clients.

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Key Responsibilities

  • Create service tickets in FreshDesk.
  • Provide order updates in customer’s Magento accounts using information provided on vendor order acknowledgements. For example: Sample tracking information, cabinet estimated ship dates
  • Review and organize incoming emails from vendors.

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Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • 1–3 years of customer service experience, preferably in a call center or support environment.
  • Strong written communication skills in English.
  • Ability to stay calm and professional in fast-paced or challenging situations.
  • Excellent problem-solving, multitasking, and organizational abilities.
  • Proficiency in CRM systems and basic computer applications (Microsoft Office, online chat tools, etc.).
  • A positive attitude, adaptability, and a genuine desire to be part of a team.

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Work Environment & Schedule

  • Full-time position; schedule may include rotating shifts depending on business needs.
  • Care Team Department Hours: 8am-5pm Central Time, which is approximately 7:30pm – 4:30am IST.
  • This role can work 6pm – 3am IST once training is complete.
  • Hybrid or remote options may be available depending on location.
  • Requires sitting for long periods and working with computers for most of the day.

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