Care Specialist

Job Title: Clinic Counsellor

Location: Chembur, Mumbai

Role Overview:

We are looking for a proactive and patient-focused Clinic Counsellor to manage end-to-end clinic operations, coordinate with doctors, and support patients through their consultation journey. The role is central to ensuring a smooth and high-quality experience at our Weight Loss Specialty Care clinic.

Key Responsibilities:

Patient Engagement & Counselling

• Welcome and counsel patients visiting the clinic.
• Understand patient history, concerns, and readiness before OPD consultation.
• Educate patients on treatment options, procedures, and next steps.

Clinic Operations Management

• Ensure smooth day-to-day functioning of the clinic during OPD hours.
• Manage appointment scheduling, rescheduling, and follow-ups.
• Maintain accurate patient records and data logs.

Doctor Coordination

• Align with doctors on daily schedules and patient flow.
• Ensure timely readiness for consultations and procedures.

Administrative Support

• Handle basic clinic inventory (forms, stationery, BP monitor, etc.)
• Coordinate with backend teams (marketing, insurance, etc.) when needed.
• Support camp days and special events as required.

Desired Skills & Qualifications:

Bachelors degree in any discipline; preference for background in healthcare, psychology, or related fields.

2-4 years of experience in healthcare, clinic operations, counselling, or customer service.

Excellent communication and interpersonal skills in English, Hindi, and Marathi.

Ability to work in fast-paced, patient-centric environments.

Basic proficiency with Excel/Google Sheets and clinic software (preferred).