Care Manager - IVF

Role & responsibilities

Care Manager

• Assist in providing patient counseling and education on pertinent medical issues, treatment protocols, medications and infertility treatments.
• The Care Manager provides a bridge between the medical and the supportive services.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
• Getting the feedback form filled from the patient.
• Handle stressful and difficult situations in a calm and professional manner.
• Communicate concerns/issues to management in an appropriate and timely manner.
• Demonstrate gradual and persistent improvement in job performance quality.
• Schedule patients for physician ordered procedures.
• Compile and mail information packets to patients once they are scheduled for procedures.
• Contact and schedule patients for ordered procedures if cancellations create appointment openings.
• Regular phone call communication to the IVF patients regarding their appointment schedules, dosage reminders and be their first point of contact.
• Counsel patients on the treatment types and explain package details to the patients.
• Conduct education and awareness programs.
• Work as part of a multidisciplinary team.
• Support the work of other healthcare professionals in the organization. MIS & reporting.

Preferred candidate profile

• Minimum 2 years experience as Patient care coordinator in IVF centers.